ENT Facial Plastics & Reconstructive Surgery Clinical and Front Office Assistant, CMA
About The Position
The ENT Clinic Physician Office Clinical and Front Office Assistant supports both the clinical and administrative needs of our ENT and Facial Plastics practice. This role helps ensure a smooth patient experience by assisting with front-desk operations while also providing hands-on clinical support to providers. The CMA Clinical and Front Office Assistant must be able to demonstrate communication skills to customers and patients of all ages. The CMA is responsible for answering the phone, directing calls to the proper areas, and scheduling patients for appointments efficiently according to provider schedule. The CMA will accurately register patients in the practice management system and update demographic information as needed. Takes vital signs, assists in a variety of treatments, administers medications, monitors usage, and updates patient records. Uses communication skills to discuss medical related issues and questions with patients and families. Prepares exam and treatment rooms with necessary instruments, ensuring cleanliness and sterilization processes have been accomplished. Screens telephone calls for referral to physician, takes phone messages as related to medical questions, and relays messages concerning prescriptions to the physician. In addition, the CMA Clinical and Front Office Assistant will ensure availability of treatment information by scanning/filing and retrieving patient medical records as needed. Schedule: Monday - Friday Hours: 8:00 am - 5:00 pm
Requirements
- Graduate of an accredited CMA program
- Current CMA Illinois license or certification
- Current CPR certification
- Good working knowledge of the clinical process and strong clinical practice skills including assessment skills
- Excellent phone communication skills
- Ability to multitask
Nice To Haves
- Clinical experience preferred, but not required
- Experience with Microsoft Word, Excel, and Outlook preferred
Responsibilities
- Answering the phone
- Directing calls to the proper areas
- Scheduling patients for appointments efficiently according to provider schedule
- Accurately register patients in the practice management system and update demographic information as needed
- Takes vital signs
- Assists in a variety of treatments
- Administers medications
- Monitors usage
- Updates patient records
- Uses communication skills to discuss medical related issues and questions with patients and families
- Prepares exam and treatment rooms with necessary instruments, ensuring cleanliness and sterilization processes have been accomplished
- Screens telephone calls for referral to physician
- Takes phone messages as related to medical questions
- Relays messages concerning prescriptions to the physician
- Ensure availability of treatment information by scanning/filing and retrieving patient medical records as needed
Benefits
- Health Insurance Medical, dental, and vision coverage options
- Free internal prescription program
- Employer contributions to premiums
- Retirement Plans 457(b) plan with employer matching
- 401(a) plan for employer contributions
- Paid Time Off (PTO) Vacation days: 12 to 27 days per year based on years of service Sick days: 12 days per year accruing to a maximum of 65 days
- Holidays: 6 observed paid holidays
- Flexible work schedules
- Employer-provided life insurance with optional additional coverage available at the employee's expense
- Short-term and long-term disability insurance
- Employee assistance programs (EAP)
- Health Savings Accounts
- Flexible Spending Accounts
- Professional development opportunities
- Scholarship and Tuition reimbursement
- Wellness programs
- Volunteer opportunities
- Productivity, retention, and referral bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
