CRC Benefits - Enrollment Technician (Hybrid)

CRC Group•Towson, MD

1d•$45,760 - $47,840•Hybrid

About The Position

Processes enrollments and prepares certificates in an accurate and timely manner to ensure accurate carrier processing of enrollments. Our employees work a hybrid schedule. On the days we are not in the office, our teams are able to collaborate using video and screen sharing technology which means you'll feel like you’re part of the team while also enjoying the convenience of working from home. At CRC Benefits, an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization. Our culture is based on corporate values that focus on inclusion, trust, collaboration, and innovation to help us build a bright future. As a result of listening to our employees, CRC Benefits recently earned a Top Workplaces USA award three years in a row based solely on employee feedback and insight! If you want to work for a company where employees are valued and growth is encouraged, CRC Benefits could be the place. KEY RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major or minor, which are not mentioned below. Specific activities may change from time to time.

Requirements

High school diploma or GED equivalent
2+ years of related professional experience
Good knowledge of Microsoft Office, specifically Excel, Word and Outlook Exchange; proficient with web browsers.
Work occasional long and irregular hours
Accurate data entry, tracking and overall management of form information.
Good communication skills -Telephone, Email and Correspondence Etiquette.
Have basic math aptitude.
Read and comprehend job-related documents.
Determine what process guidelines to apply
Determine when problems need to be escalated.
Work in and contribute to a positive team environment.
Manage multiple tasks simultaneously.

Responsibilities

Prepare and process enrollments for medical, dental, and ancillary lines of coverage in several different data systems.
Meet 96% accuracy requirement within a 48-hour turnaround requirement.
Escalate difficult problems to Sr. Enrollment Technician, Supervisor, or Manager.
Research to ensure enrollment request meets eligibility requirements
Document and maintain issues in systems tracking data base.
Prepare and fax enrollment correspondence using several data systems.
Communicate with carriers in regard to enrollment issues/discrepancies.

Benefits

At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional.
Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support.
Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match.
CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more.
Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

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