Enrollment Support Specialist

Mastery Charter Schools • Philadelphia, PA

249d

About The Position

The Enrollment Support Specialist (ESS) plays a key role in helping new families enroll their students at Mastery Schools. As part of the Operations team and Network Enrollment Team, this position supports Philadelphia schools and/or Camden schools by assisting with student recruitment efforts, ultimately helping schools meet and maintain their enrollment goals throughout the year. The ESS is responsible for guiding Philadelphia and/or Camden families through the enrollment process, including identifying the most suitable Mastery school for them, answering questions, assisting with applications, and ensuring a positive first experience with Mastery Schools. This part-time role up to 25-29 hours per week.

Requirements

• Excellence in customer service.
• Highly motivated with strong organizational skills; able to manage multiple tasks simultaneously.
• Strong telephone and interpersonal communication skills.
• Demonstrated ability to establish and maintain positive working relationships with students, parents, staff, coworkers and the public, as well as collaborate effectively.
• Creative thinker and problem solver.
• Self-aware, culturally competent, and committed to an anti-racist mindset.
• Proficiency with Google Sheets and Outlook.
• Spanish language fluency required for Camden-based ESS (preferred for Philadelphia-based ESS).
• High School Diploma or GED required.
• At least one (1) year prior experience in a high-paced customer support role (retail, call center, reception/front desk operations, etc).
• Experience working with families and individuals from diverse ethnic, racial, and socio-economic backgrounds.
• Community-based canvassing experience is a plus.

Responsibilities

• Guide families through the enrollment process, including identifying the best Mastery school for their child, answering questions, and assisting with applications.
• Provide customer service via phone, text, email, and LiveChat to respond to inquiries from parents, staff, and community partners.
• Manage lead cultivation in HubSpot, contacting interested families daily and meeting weekly conversion and outreach goals.
• Transition enrolled families to school-based operations teams for registration completion.
• Conduct outreach efforts such as referral calls, emails, canvassing, phone banking, and event support to drive student enrollment.
• Support school-based enrollment initiatives and events to increase student recruitment and retention.
• Build and maintain relationships with local community centers, daycares, and pre-K programs (especially in Camden) to promote Mastery Schools.
• Maintain accurate records in multiple software systems, ensuring confidentiality.
• Communicate professionally and effectively, including drafting written correspondence, brochures, and flyers.
• Collaborate with other ESS team members and school-based operations teams as needed.
• Attend all required meetings and training sessions.

Benefits

• 403(b) retirement plan for PA employees (with a 5% match from Mastery)
• Enrollment in the State of New Jersey Pension Plan for NJ employees
• Robust Employee Assistance Program
• Mental health and counseling programs
• Annual Professional Development Fund
• Discounts and perks at a myriad of retailers, travel organizations, insurance providers
• Benefits VIP Helpdesk to help navigate various benefits-related topics

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees