University of Colorado-posted 2 months ago
$50,500 - $64,979/Yr
Full-time • Entry Level
Colorado Springs, CO
5,001-10,000 employees
Educational Services

The University of Colorado Colorado Springs (UCCS) is a premier educational institution that prides itself on academic excellence, research, and community engagement and is actively seeking an Enrollment & Student Communications Professional to join our team! UCCS is committed to academic excellence, professional development, and fostering an environment that supports innovation and student success. This position reports to the Chief Strategist for Enrollment and Operations and is responsible for assisting with day-to-day executing operations and the aligned communication plan for stakeholders in the Division of Enrollment Management and Student Affairs (EMSA). The goal is to support and enhance the complete lifecycle of students' journeys at the university by implementing and executing communication plans and initiatives. The role involves developing communication copy for review in collaboration with the marketing department and EMSA stakeholders, documenting communication workflows, filling information gaps, and sending coordinated communication that aligns with the unit's mission to enhance enrollment, retention, and persistence. It also includes tracking and reporting on the effectiveness of outreach for assigned initiatives through structured reporting practices and coordinating and implementing communication workflows using industry best practices.

  • Support and collaborate with stakeholders to organize and support EMSA communication outreach efforts.
  • Foster a collaborative and inclusive work environment that supports professional growth, innovation, and excellence.
  • Execution of enrollment, retention, and persistence outreach and communication efforts, as directed, for EMSA, ensuring strategic alignment with the broader UCCS Communications mission and goals.
  • Support the achievement of key communication goals focusing on student journey stages and outcomes, such as improved enrollment, retention, persistence rates, and student engagement as directed.
  • Monitor communication channels, including websites, email, social media, CRM, apps, and texting platforms as assigned.
  • Support the implementation of a communication matrix integrating timing, audience, channels, and support teams.
  • Ensure communications in the University's CRM are functioning and updated regularly for assigned workflows.
  • Engage in feedback opportunities to assess and regularly review the effectiveness of communication and adjust as needed.
  • Supervise student employees.
  • Update and assist with the management of the Strategic Enrollment Planning and Outreach website as directed.
  • Understand and adhere to FERPA, HIPAA, CAN-SPAM, and accessibility federal and state legislation.
  • Support the chief strategist as needed.
  • Collaborate with the Nearpeer coordinator to help implement campaigns for greater usage and adjust outreach and communication as necessary to foster peer connections, optimize student engagement, and enhance the student experience.
  • Deploy and track text outreach campaigns for EMSA, providing opportunities for students to engage in two-way, relational texting with student support and student leaders.
  • Analyze campaign performance and adjust outreach strategies to best engage with students.
  • Build and maintain effective relationships with internal and external stakeholders, including colleagues within EMSA, University Marketing, and University Information Services.
  • Assist in the identification for needs assessments and focus groups to understand the communication and outreach needs of students and report findings.
  • Assist departments within EMSA to determine if communication efforts are targeted and relevant.
  • Provide updates to stakeholders on departmental initiatives, achievements, and changes as requested.
  • Represent the department as directed in various committees, university events, and task forces.
  • Must possess a bachelor's degree in a related field at the time of hire.
  • Experience in communication strategies across various digital platforms, including websites, social media, email, and text.
  • Experience in managing multiple projects.
  • Experience in collecting and reporting on data and feedback to help determine the effectiveness of communication activities.
  • Experience with adherence to professional regulations and standards related to communication, including accessibility.
  • Required proficiency in professional editing and proofreading, including knowledge of grammar, syntax, and style guides.
  • Experience with website management (Drupal is preferred).
  • Proven experience using communication technologies and platforms, including CRM systems (Slate is preferred).
  • Experience with report writing and database queries (Slate, Peoplesoft, Salesforce, Cognos) is preferred.
  • Generous Time Off: Enjoy 22 vacation days, 10 sick days, paid parental leave, 13 recognized holidays, and provisions for bereavement, jury duty, and FAMLI Leave.
  • Robust Health Coverage: Comprehensive medical plans cover preventative care at no cost, including a yearly mental health visit. Affordable dental, vision plans, and competitive prescription drug prices.
  • Financial & Retirement Benefits: Health savings, flexible spending accounts, and life and disability insurance. Retirement options available.
  • Further Your Education: Twelve (12) waived credits per academic year for courses at any CU campus.
  • Wellness & More: Wellness programs aimed at achieving your best self and various additional benefits through CU Advantage.
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