Enrollment Specialist
About The Position
This position plays a vital role in supporting families as they access quality early learning opportunities through our Voucher Program. As a key member of the Enrollment Services team, the successful candidate will ensure a smooth and welcoming experience for families, from initial contact through enrollment and recertification. This role requires strong communication skills, attention to detail, and the ability to navigate complex regulations with confidence and care. We’re looking for a proactive, compassionate, and solutions-oriented individual who thrives in a collaborative, fast-paced environment and is deeply committed to our mission of preparing children for lifelong success.
Requirements
- Associate’s degree in human services, social work, or related field;
- Minimum of two years of case management experience and making eligibility determinations in the human services field;
- Ability to perform intermediate-level mathematical calculations;
- Ability to multitask while working with caseloads and deadlines;
- Ability to adapt to a high-volume, fluctuating workload;
- Strong attention to detail and effective organizational skills;
- Ability to type with minimal errors;
- Exceptional interpersonal skills with sensitivity to the unique needs of families and children, including those with special needs or who are at-risk;
- Experience working with diverse, low-income populations;
- Ability to correctly and effectively communicate in written and oral English;
Nice To Haves
- Command of Spanish, Cantonese, Mandarin, or Vietnamese (preferred);
- Experience and/or training in state- and federally funded children’s programs, with particular focus on eligibility requirements and enrollment certifications (preferred);
- A California driver’s license, daily use of an automobile, and automobile liability insurance (preferred).
Responsibilities
- Enrolling families, including initial certification, recertification, and voluntary requests of services for various organization contracts;
- Maintaining knowledge of all current requirements for families receiving subsidized services in accordance with the Welfare and Institution Code (WIC), the Education Code, the California Department of Education’s Title 5 regulations and funding terms and conditions, and California Department of Social Services performance standards;
- Accurately calculating parent fees;
- Managing all documentation to verify eligibility and need for services on a timely basis for assigned caseload according to organization policies, regulations, and procedures;
- Assisting parents with access to child care consumer education, parental choice information, and child care referrals, and identifying social service needs;
- Accurately completing required reports in a timely manner;
- Maintaining detailed, accurate, and reliable data records on families served and services provided, while maintaining confidentiality;
- Thoroughly explaining program requirements to parents;
- Reviewing attendance records/provider invoices for all children on assigned caseload;
- Working collaboratively with Education, Family Engagement, Health Services, and Inclusion departments;
- Assisting the enrollment supervisor as needed;
- Building strong rapport with enrolled families, new families, and external social services agency personnel;
- Bringing a team-oriented, collaborative, and positive attitude to the Voucher Enrollment Services team;
- Reading and implementing all organization and program policies and procedures;
- Attending training as required;
- Performing other duties as assigned.
Benefits
- Medical/dental/vision for part- and full-time employees (organization pays up to 95% of employees’ premiums; prorated for part-time);
- Organization-paid and matching retirement plan;
- Professional growth opportunities, including free child development courses and college reimbursement;
- Generous and flexible PTO;
- Dedicated, mission-driven colleagues, and much more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
