- Counsel and provide service to students regarding end-to-end service in admissions, records, registration, financial aid, student accounts, and programs of study. Coordinate and collaborate with representatives from Student Accounts, Financial Aid, Advising, the Registrar's Office and other campus departments and personnel in order to resolve student issues and develop quality improvement methods. Represent SOWELA at area school and community events and serve an active role in recruitment activities. This may include minor travel to high schools and other venues within the College's service area, which may occasionally include evenings and weekends. Assist in the planning and development of various materials and guides designed to inform students of the steps needed to enroll at SOWELA. Assist with continuing assessment and evaluation of One Stop Center processes. Provide suggestions to enhance delivery of enrollment services information provided in person, via phone, and email. Communicate effectively both verbally and in writing. Respond timely to enrollment inquiries by email, phone, and text message. Maintain knowledge of College policies and procedures including the Federal Educational Rights and Privacy Act. Assist as needed in other departments within the Enrollment Management & Student Affairs Division and provide backup assistance in the Testing Center as needed. Other duties as deemed necessary.