Enrollment Specialist / Patient Navigator – Clinical Opers – Hybrid; Clinic-Facing Role

Janus Healthcare Partners • Eugene, OR

5d • $20 - $27 • Hybrid

About The Position

Enrollment Specialist / Patient Navigator – Clinical Operations – Hybrid - Eugene, Oregon; Clinic-Facing Role Join a healthcare team that values coordination, compassion, and impact. Janus Healthcare Partner’s Collaborative Care model is expanding across Oregon. Our mission is to improve quality of life for patients living with behavioral health challenges and chronic medical conditions by embedding behavioral health services directly into primary care settings. This role is ideal for someone who thrives at the intersection of patient engagement, clinical coordination, and operational workflows - and who wants to be part of a mission-driven, team-based care model. Why Work at Janus? Be part of a true team-based care model supporting primary care and behavioral health integration Meaningful, patient-facing work that directly improves access to care Structured workflows and clear expectations Strong leadership that values operational excellence and frontline feedback Realistic productivity expectations Opportunity to grow within a rapidly expanding Collaborative Care program Hybrid work model with flexibility and purposeful in-clinic connection What You Will Do The Enrollment Specialist / Patient Navigator - Clinical Operations is a central member of the Collaborative Care team and often the first point of contact for patients entering the program. You will support both patient enrollment and clinic-facing coordination, ensuring smooth referral workflows and timely access to care.

Requirements

• High School Diploma/ GED or higher required; Bachelor’s degree in Psychology, Social Work, Healthcare Administration, or related field preferred
• 2+ years of experience in healthcare customer service, intake coordination, patient navigation, or care coordination
• Experience working in medical or behavioral health settings strongly preferred
• Working knowledge of Electronic Health Record systems; Epic experience highly preferred
• Strong interpersonal and communication skills (verbal and written)
• Ability to manage multiple workflows, queues, and documentation requirements simultaneously
• Comfortable interfacing with clinic staff, providers, and interdisciplinary teams
• Willingness to travel locally to clinic sites as needed

Nice To Haves

• Experience working with high-risk or complex patient populations
• Background in behavioral health, social services, or care coordination
• Bilingual (Spanish/English) a plus

Responsibilities

• Conduct outbound and inbound outreach to introduce and enroll patients into the Collaborative Care program
• Educate patients on program expectations, services, and next steps
• Prepare and maintain patient face sheets, intake materials, and referral documentation
• Manage and monitor referral physician order queues within Epic (Optum)
• Coordinate closely with clinic front-office staff and medical assistants to support referrals and scheduling
• Ensure accurate, timely documentation within the EHR
• Complete eligibility screenings and support warm handoffs to clinical team members
• Track outreach, enrollment progress, and follow-up needs to meet program targets
• Participate in periodic on-site clinic visits to support enrollment workflows and clinic relationships
• Maintain patient confidentiality and professional boundaries at all times

Benefits

• Paid holidays and PTO
• Medical, dental, and vision coverage – additional benefits include voluntary life, AD&D, and short-term disability
• Company-provided equipment
• Supportive onboarding and training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED