Enrollment Specialist (Contractor)

Hello Heart • Richmond, VA

2d • Onsite

About The Position

We are looking for an enthusiastic Enrollment Specialist (contractor) to serve as the first point of contact for Hello Heart users. In this role, you will support member onboarding and engagement, helping individuals successfully enroll in and navigate the Hello Heart program.
This position requires strong communication skills, creativity, problem-solving ability, and a positive, can-do attitude. If you are motivated by making a real impact on people’s lives and want to be part of a mission-driven team, this role is for you.

Requirements

• Experience in a customer-facing role
• Demonstrated ability to identify, troubleshoot, and document technical issues
• Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment
• Excellent verbal and written communication skills
• Positive attitude and passion for helping others

Responsibilities

• Travel to various locations to support enrollment events and member engagement efforts
• Become a product expert and guide users through enrollment and program features during onsite events
• Provide exceptional support to users, ensuring a smooth and positive onboarding experience
• Identify, troubleshoot, and document technical issues at onsite events, escalating when necessary
• Provide feedback to internal teams to improve user experience and operational processes

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees