Enrollment Specialist - Broad Street

Trinity Health • Philadelphia, PA

99d

About The Position

Mercy LIFE Broad Street a member of Trinity Health PACE, is seeking a full-time Enrollment Specialist for its location in Broad Street PA. The primary purpose of the Enrollment Specialist position is to serve as the contact for newly qualified referrals, providing overview of PACE model and obtaining initial information relating to clinical and financial eligibility. The Enrollment Specialist is required to promptly follow-up on all qualified referrals assigned to them in the PO's Customer Relationship Management Platform as well as accurately document activity in the Electronic Health Record. This position works with the enrollment team to manage qualified referrals through the entire enrollment process and promotes the PACE Program to referrals, family/primary contacts, and community agencies the potential referral may be associated with. This position requires localized travel to referral sources such as hospitals and rehabilitation centers as well as home visits to potential clients. Occasional evening or weekend hours may be required. Work schedule is typically Monday through Friday, 8 am until 5 pm.

Requirements

• Associates Degree with a minimum of two (2) years of sales or marketing experience is preferred.
• Valid driver's license.
• Must be action-oriented, have business acumen, manage conflict well, be customer focused, have high decision quality, flexibility to adapt to ongoing change and have organizational agility.
• Ability to work with minimal supervision and exercise independent judgment.
• Demonstrates superior written and verbal communication and presentation skills appropriate for audience comprehension.
• Comprehensive to expert proficiency with Microsoft product suite (MS Word, Excel, Power Point, etc.).
• Ability to type with speed and accuracy.
• Excellent organizational skills and ability to perform multiple duties and functions related to daily operations.
• Strong problem-solving skills.
• Ability to research, analyze and assimilate information from various on-site or virtual sources.

Responsibilities

• Serve as contact for prospective enrollees and/or their family/primary parties to provide information about PACE.
• Obtain demographic, medical, insurance, financial, and referral information to determine eligibility and interest.
• Refer individuals to other appropriate resources when necessary.
• Establish and maintain positive relationships with prospective enrollees, which may include visits to homes and/or other settings.
• Review enrollment documentation and ensure potential participants understand program services.
• Act as liaison between prospects and staff for communication, scheduling, care plan development, and enrollment.
• Input required documentation into the PO Customer Relationship Management Platform (CRM) and Electronic Health Record (EHR) in a timely manner.
• Coordinate and continually monitor each component of the enrollment process to ensure all deadlines are met.
• Schedule enrollment assessment process and maintain documentation in various computer programs for tracking and reporting purposes.
• Assist with Medicaid financial application process and provide administrative support.
• Communicate regularly with all PACE Organization (PO) members of the Interdisciplinary Team.
• Establish and maintain positive working relationships with referral sources.
• Assist with sales activities as needed, including representing PO in community presentations, special events, health fairs, trade shows, etc.

Benefits

• Health, dental and vision insurance
• Short and long-term disability
• 403b
• Generous paid time off
• Mileage reimbursement
• Comprehensive orientation
• Warm and supportive environment
• Truly patient-centered focus
• Flexibility
• Competitive salary
• Career paths and professional development
• Learn the industry's best, easy-to-use, advanced technology

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees