Enrollment Services Rep

University of New Mexico•Albuquerque, NM

3d•$18 - $21•Onsite

About The Position

The Enrollment Services Representative is located within Enrollment Management’s Communication Center call center and serves as the front-line contact for students, parents, alumni, faculty, and staff at the University of New Mexico. This role delivers high-quality, student-centered support through high-volume inbound calls, live chat, and in-person interactions related to Admissions, Financial Aid, Scholarships, and Registration. The Representative resolves first-level inquiries efficiently while creating a positive and supportive experience for students navigating critical enrollment processes. Success in this fast-paced, metrics-driven call center environment requires strong communication and active listening skills, attention to detail, and the ability to de-escalate concerns with empathy while collaborating effectively within a team-based, service-focused culture. See the Position Description for additional information.

Requirements

High school diploma or GED
At least 3 years of experience directly related to the duties and responsibilities specified.
Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Nice To Haves

Demonstrated experience in customer service, with strong teamwork and effective problem-solving skills.
Understanding of both internal and external customer needs, with the ability to deliver high-quality, student-centered service.
Ability to collaborate across departments to support customer satisfaction and advance team and organizational goals.
Commitment to UNM’s standards of excellence, including maintaining confidentiality, acting with integrity, and documenting customer communications accurately.
Excellent written and verbal communication skills
Experience working in a call center or other high-volume, fast-paced service environment.
Familiarity with live chat platforms, Banner, and other customer relationship management (CRM) systems
Ability to research, analyze, and clearly communicate academic and enrollment information to applicants and students

Benefits

This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs.

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