Enrollment Services Generalist

Dallas College

4d•$24

About The Position

An entry level blended position responsible for duties and responsibilities within the areas of Enrollment Management for credit and non-credit students.

Requirements

Knowledgeable of the purpose of community colleges and the vision of Dallas College.
Knowledgeable about admissions, records, and other enrollment management functions.
General knowledge and experience in working with student success programs.
Advanced knowledge of computer technology and software applications to conduct various enrollment processes.
Ability to work as part of a team and be flexible to contribute to the success of the College community.
Able to assist students with admissions and other enrollment requirements.
Demonstrated oral and written communications skills to interact with a wide range of individuals within the Dallas College community network.
Strong knowledge and experience providing effective customer service.
Excellent interpersonal skills and the ability to communicate effectively, verbally and in writing, complex ideas and information to a variety of stakeholders/constituents within the Dallas College community network related to career and academic requirements.
Normal physical job functions performed within a standard office environment.
Associate degree or higher.
Two (2) years of experience in a higher education setting with demonstrated experience in admissions and/or records.
Official transcript will be required.
Bilingual or multilingual skills preferred.
Will be subject to a criminal background check.
Some positions may be subject to a fingerprint check.

Nice To Haves

Prior experience with determining residency status is a plus.
Position will require the ability to work independently and communicate with staff members at different locations.

Responsibilities

Process and scan incoming mail and documents required for enrollment processes such as transcripts, immunization records, and other related information.
Review and analyze required supporting documents to process actions and appropriately update the College's Student Information System.
Provide general information to students regarding numerous topics including admissions and enrollment, residency, Texas Success Initiative, English as a Second Language programs, international students, and general student services.
Process students’ transcript requests, enrollment verifications, and other general requests made by students.
Adhere to strict confidentiality guidelines.
Provide telephone and front-counter support to Enrollment Management when necessary.
Provide support of admissions and enrollment efforts in collaboration with the entire College community.
Ability to maintain effective communication between students and faculty within the College and external community stakeholders.
Ensure that appropriate and timely follow-up is made with applicants as they move through the enrollment process.
Ability to utilize technology to access data, maintain records, and generate reports and communicate with others.
Ability to interpret, articulate, and implement a variety of regulations, policies and procedures pertaining to Admissions to ensure compliance with Dallas College, state and federal requirements.
Knowledge of the key interactions between the functions of Student Success (Admissions & Registrar) and Academic Affairs (Curriculum & Instruction)
Completes required Dallas College Professional Development training hours per academic year.
Performs other duties as assigned.