Enrollment RN Manager

myPlace Health•Los Angeles, CA

36d•$135,000 - $145,000•Hybrid

About The Position

As our Enrollment RN Manager, youâll be the clinical leader at the front door of our PACE programâguiding how frail older adults and their families first experience myPlace Health. Youâll lead and develop the enrollment clinical team across both our Greater LA and South LA sites, coaching Enrollment RN Supervisors, RNs, and LVNs while ensuring consistent standards, workflows, and a warm, person-centered experience. Youâll oversee NFLOC and other level-of-care assessments, keep enrollment documentation audit-ready, and serve as a go-to expert on PACE eligibility and regulatory requirements. In this hybrid role, youâll split your time between the center, the community, and working from home; partnering closely with Outreach, Center Operations, Finance, and Compliance to align enrollment with program capacity, growth, and quality goals.

Requirements

You are a licensed RN in California: You hold an active, unrestricted Registered Nurse (RN) license in the state of California.
You are clinically seasoned: You bring at least 5 years of nursing experience, ideally in geriatrics, case management, managed care, or community and home-based care.
You are a proven people leader: You have a minimum of 2 years of leadership or supervisory experience, including performance management, clinical oversight, and team development.
You care deeply about older adults: You have experience working with older adults and frail populations and are committed to dignity, safety, and person-centered care.
You are educated and growth-minded: You have an Associateâs degree in Nursing, and a BSN is strongly preferred.
You understand enrollment and compliance: You are familiar with enrollment processes, care coordination, and regulatory requirements; experience with PACE, Medi-Cal, or value-based care models is a plus.
You are tech-comfortable and data-aware: You are comfortable using Electronic Health Record (EHR) and Customer Relationship Management (CRM) systems for documentation, workflow management, and performance reporting.
You are a strong communicator and collaborator: You bring excellent communication, interpersonal, organizational, and problem-solving skills and can build trust across disciplines and levels.
You are field-ready when needed: You have a valid California driverâs license and reliable transportation to travel within the service area for home visits and assessments.
You prioritize safety and readiness: You have current CPR certification or are willing to obtain it within 60 days of hire.

Nice To Haves

You bring the power of language: You may offer bilingual skills, such as Spanish, Cantonese, Mandarin, or Vietnamese, which are highly preferred.
You are mission-driven at your core: Above all, you are passionate about helping frail older adults live safely and independently at home and want your work to reflect that purpose every day.

Responsibilities

Lead and develop the enrollment clinical team across all sites: Coach, mentor, and support Enrollment RN Supervisors, RNs, and LVNs at each PACE center, providing regular feedback, performance management, and growth opportunities while ensuring consistent standards, workflows, and participant experience across locations.
Own the clinical side of enrollment: Oversee NFLOC and other Level of Care assessments, home safety evaluations, and enrollment-related clinical documentation to ensure completeness, accuracy, and timeliness.
Keep us audit-ready and compliant: Maintain high standards of documentation in the EHR and CRM. Lead preparation for DHCS, CMS, and other regulatory audits, ensuring all enrollment activities meet PACE and state/federal requirements.
Be the internal expert on PACE eligibility: Serve as a go-to resource on PACE eligibility criteria, enrollment rules, and NFLOC guidelines. Provide guidance to leaders and staff when questions or complex cases arise.
Drive collaboration across teams: Partner with Outreach, Center Leadership, Finance, Compliance, and Center Operations to align enrollment workflows with program capacity and strategic growth goals.
Use data to improve how we work: Track key enrollment metrics such as pipeline status, RN productivity, documentation timelines, and audit findings. Use insights to refine processes and support decision-making.
Lead clinical eligibility reviews: Facilitate clinical eligibility meetings, helping present and review nursing recommendations for potential participants and supporting clear, informed decisions.
Provide hands-on support when needed: Step in to complete home-based assessments and NFLOC evaluations when needed to maintain timelines and continuity of operations.
Optimize our systems and tools: Help implement or refine EHR and CRM workflows that support enrollment, reduce administrative burden, and strengthen reporting and audit capabilities.
Identify and escalate risks: Spot clinical, operational, or regulatory risks that could impact eligibility, enrollment timing, or compliance, and partner with leadership to address them.
Step in where it makes sense: Take on additional projects and responsibilities as needed to support enrollment operations and participant care, within the scope of your RN licensure, training, and organizational needs.