Summary Responsible for daily workflow activities to include the following membership/enrollment activities: processing of applications for new enrollments, terminations/cancellations, changes, renewals, database updates, and/or monthly billings. Description Logistics: This is a full-time (40-hours/week) position, Monday-Friday. Employees will work an 8-hour shift scheduled during our normal business hours of 8:30 AM-5:00PM at the Percival Road, Columbia, SC location. What You Will Do: Receives and logs subscriber and member enrollment applications to the system. Processes/keys complex applications including new enrollments, terminations/cancellations, changes, and renewals. Updates all electronic enrollment files. Works edit/error reports generated from membership transactions Works with multiple operational areas to ensure relevant/appropriate group structure, status, benefits, and/or billing. May prepare and issue contracts, benefit books, and standard and custom id cards. Responds to and resolves customer inquiries. Contacts plan administrators and internal and external customers to resolve issues/problems. Trains new staff and updates/maintains accurate desk procedures. Assists with problem resolution. Coordinates monthly billing and preparations of monthly invoices. May print, register, and mail monthly bills.