Enrollment Representative I

Bluecross Blueshield of South Carolina • Columbia, SC

372d

About The Position

The Enrollment Representative I is responsible for managing daily workflow activities related to membership and enrollment processes. This includes processing applications for new enrollments, terminations, changes, renewals, and maintaining accurate database records. The role requires effective communication and customer service skills to resolve inquiries and issues related to enrollment and billing.

Requirements

• High School Diploma or equivalent.
• Ability to acquire knowledge of the membership system.
• Working knowledge of word processing and spreadsheet software.
• Good judgment and effective customer service skills.
• Demonstrated verbal and written communication skills.
• Basic business math proficiency.
• Analytical or critical thinking skills.
• Ability to handle confidential or sensitive information with discretion.
• Experience with Microsoft Office Products.

Nice To Haves

• Office technology or secretarial science background.
• One year of customer service, administrative/clerical support, and/or membership/billing/accounts experience.
• Working knowledge of database software.
• Computer systems support knowledge.
• Knowledge of booklet ID card preparation, underwriting enrollment regulations, and contract formats.
• Knowledge of state and federal laws related to private business types of insurance.
• Knowledge of standard benefit structures.
• Working knowledge of Microsoft Access.

Responsibilities

• Receives and logs subscriber and member enrollment applications to the system.
• Processes/keys applications including new enrollments, terminations/cancellations, changes, and renewals.
• Updates all electronic enrollment files.
• Works edit/error reports generated from membership transactions.
• Collaborates with multiple operational areas to ensure relevant group structure, status, benefits, and billing.
• May prepare and issue contracts, benefit books, and standard/custom ID cards.
• Responds to and resolves customer inquiries.
• Contacts plan administrators and internal and external customers to resolve issues/problems.
• Participates in special projects related to enrollment, billing, and reconciliations.

Benefits

• Subsidized health plans, dental and vision coverage
• 401K retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Wellness program and healthy lifestyle premium discount
• Tuition assistance
• Service recognition
• Employee Assistance
• Discounts to movies, theaters, zoos, theme parks and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees