Enrollment Phone Counselor | Huron Valley PACE

United Methodist Retirement Communities • Ypsilanti, MI

4h

About The Position

As an Enrollment Phone Counselor, you’ll be the welcoming voice of our program—helping individuals, families, and community partners learn about the benefits of PACE and guiding them through the first steps of enrollment. Your work makes a direct impact by helping older adults access the care and support they need.

Requirements

• High school diploma or GED, required.
• Minimum of 1 year of experience working with the elderly, required.
• Exceptional customer service and communication skills, including professional phone etiquette.
• Position requires the ability to lift and move objects weighing up to 35 pounds without assistance.
• Must have reliable transportation and a valid driver's license.

Nice To Haves

• Experience in customer service or call center is highly desired.

Responsibilities

• Be the First Point of Contact
• Answer calls and questions from potential participants, families, and community referral sources.
• Share program information in a clear, compassionate way, helping people understand requirements and eligibility.
• Complete initial eligibility screenings and guide next steps for those who qualify.
• Keep Things Organized
• Document conversations and follow-ups in our system to ensure nothing falls through the cracks.
• Support the enrollment process by preparing and mailing packets, assisting with forms, and maintaining accurate records.
• Provide general administrative support—like scheduling, filing, scanning, and keeping materials stocked.
• Work as a Team
• Partner closely with our enrollment and marketing teams to ensure each participant has a smooth, supportive experience.
• Stay up to date on program updates and enrollment best practices to ensure we’re always providing the highest level of service.

Benefits

• Career Growth & Development – Take your career to the next level with our tuition assistance programs and educational scholarships.
• Wellness Program & Reimbursement – Prioritize your health and well-being, reimbursed $120 a year!
• Competitive Benefits for Full-Time Team Members – Enjoy Medical, Vision & Dental Insurance starting on the 1st of the month after 30 days of hire.
• Retirement Savings Plan – Secure your future with employer contributions.
• Daily Pay – Get paid when YOU want!
• Generous Paid Time Off (PTO) – Includes 6 Paid Holidays and 2 Floating Holidays.
• Team Member Referral Bonus Program – Earn $500 when you bring great people to our team!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees