Enrollment Operations Manager Enrollment Management Group

Duquesne University • Pittsburgh, PA

404d

About The Position

The Enrollment Operations Manager at Duquesne University plays a crucial role in supporting the administrative functions within the Enrollment Management Group. This position is responsible for managing the application and admission credential processes for both undergraduate and graduate admissions, as well as financial aid. The manager will oversee the daily operations, ensuring efficient handling of queries, reports, and data entry while maintaining confidentiality. This role also includes supervising staff, optimizing enrollment systems, and participating in admissions events, all aimed at enhancing the overall effectiveness of the enrollment division.

Requirements

• Bachelor's degree from an accredited institution.
• Minimum 1 year of experience in admissions or student services at the college/university level or closely related environment.

Nice To Haves

• 3-5 years of work-related experience.
• Strong communication skills, both oral and written.
• Attention to detail and accuracy while multi-tasking.
• Strong organization skills.
• Knowledge of PC and Microsoft Office Software; familiarity with Slate and Banner preferred.
• Data entry, scanning, and indexing experience.
• Ability to make decisions in accordance with established policies.
• Proactive, strategic, and deadline-oriented mindset in a complex organization.
• Professional demeanor with the ability to deal with people courteously and tactfully.
• Ability to work overtime and some weekends during peak periods of Enrollment Management.
• Motivation to work harmoniously with a diverse group of team members.

Responsibilities

• Manage the daily flow of the Undergraduate Admissions application processing area, ensuring all necessary queries, reports, documentation scanning & indexing, and postal mail are attended to.
• Assist with testing Banner software upgrades and serve as the point person for Slate scanning and index training.
• Optimize and administer enrollment systems, including Technolutions Slate and Ellucian Banner.
• Supervise and assign work to full-time Enrollment Systems Specialists and Operations student employees, completing performance evaluations.
• Organize the receipt and review of academic credentials for admission applicants, ensuring confidentiality and accuracy in data entry.
• Provide assistance with inquiry and application data entry for graduate admissions and financial aid.
• Support operational effectiveness for the entire enrollment division, including various services and communications.
• Participate in admissions events such as DUQ Days and Accepted Student Days.
• Ensure application updates are made semi-annually in partnership with current vendors and partners.
• Serve as back-up point of contact for systems-related concerns across the Enrollment Management Group.

Benefits

• Salary commensurate with experience
• Full-time employment
• Opportunities for professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: Bachelor's degree