Enrollment One Stop Representative
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
The Baylor University One Stop team is seeking a One Stop Representative to join the Enrollment Management team. In this role, you will work with prospective and current students and their families to answer, counsel, and advise on all educational questions related to admissions, financial aid, and payment processes. This position is crucial to Baylor's enrollment goals, as assisting incoming and continuing students with their financial aid and billing questions will help retain students year over year as they progress towards graduation. By utilizing available resources and providing exemplary customer service via phone, email, and in-person visits, the One Stop Representative fills an important role within the division of Enrollment Management. Successful candidates will possess proficient written and verbal communication skills, excellent interpersonal skills, and a desire to work with people. Experience in customer service, problem-solving, and critical thinking skills are essential. The ability to maintain professionalism under varying circumstances, professional telephone etiquette, organizational skills, and attention to detail are also important. The representative must be able to handle multiple tasks simultaneously, be proficient with personal computers and technology, and understand and explain complex information and processes. Experience in handling and communicating sensitive information is necessary, along with knowledge of financial aid counseling, verification, federal student loans, billing, admissions, and/or registrar processes. Knowledge of an enrollment management area focusing on outreach and/or retention is preferred, as is being bilingual. A Bachelor's Degree with less than one year of relevant experience is required, while up to three years of relevant experience is preferred. A combination of education and experience will be considered in lieu of the degree requirement. As a Baylor Enrollment One Stop Representative, you have the flexibility to work remotely, in person, or a combination of both.
