Enrollment & Financial Services Advisor
About The Position
Mission College is seeking a talented Enrollment and Financial Services Advisor on the Financial Aid team. Mission College, located in Santa Clara, the heart of the Silicon Valley, is a proud Hispanic Serving Institution (HSI) and Asian American Native American Pacific Islander Serving Institution (AANAPISI). As a designated Caring Campus, we prioritize connection, compassion, and belonging in all that we do. We are deeply committed to diversity, equity, inclusion, and anti-racism, not just as values, but as everyday practices. Our greatest strength is our people. At Mission, employees are encouraged to bring their full, authentic selves to work. We lead with heart, honor lived experience, and center students in every decision. With innovative programs, a student-focused culture, and award-winning faculty and staff, Mission College has earned recognition for advancing equitable student outcomes, supporting basic needs, and driving workforce development. This is more than a place to work - it's a place to belong, grow, and make a real impact. Reporting to the Program Director of Enrollment and Financial Services, the Enrollment and Financial Services Advisor provides a variety of technical duties related to financial aid and admissions and records; provides accurate and timely information to students, families, faculty, and staff in a customer-service oriented manner, effectively advises eligible students to apply for free grants, emergency aid, scholarships, and loans; assists with warm handoffs to other support services, including counseling services and the rising scholars program, reviews applications in suspense and follows up with students, completes the verification process referencing federal and state regulations; completes timely and accurate Return to Title IV calculations, awards federal and state grants and loans to eligible students; processes loan applications; uses federal and state software tools to verify application status, eligibility and makes corrections to applications; uses and updates Banner Financial Aid, references Banner Student module, use of Banner Document Management System to archive documents for auditing purposes; use of federal and state systems. Maintains comprehensive procedures; provides training to new hires, knowledgeable of federal and state policies; actively participates in committees, work groups, and training with Financial Aid and Admissions and Records staff, counselors, IS staff, and others. Implements process improvements to strengthen the overall student financial aid experience. Scheduling may include evenings and occasional weekends.
Responsibilities
- Provides a variety of technical duties related to financial aid and admissions and records
- Provides accurate and timely information to students, families, faculty, and staff in a customer-service oriented manner
- Effectively advises eligible students to apply for free grants, emergency aid, scholarships, and loans
- Assists with warm handoffs to other support services, including counseling services and the rising scholars program
- Reviews applications in suspense and follows up with students
- Completes the verification process referencing federal and state regulations
- Completes timely and accurate Return to Title IV calculations
- Awards federal and state grants and loans to eligible students
- Processes loan applications
- Uses federal and state software tools to verify application status, eligibility and makes corrections to applications
- Uses and updates Banner Financial Aid, references Banner Student module, use of Banner Document Management System to archive documents for auditing purposes
- Uses federal and state systems
- Maintains comprehensive procedures
- Provides training to new hires, knowledgeable of federal and state policies
- Actively participates in committees, work groups, and training with Financial Aid and Admissions and Records staff, counselors, IS staff, and others
- Implements process improvements to strengthen the overall student financial aid experience
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What This Job Offers
Career Level
Entry Level
Industry
Educational Services
Education Level
No Education Listed
