Enrollment Data Support Specialist

MedPro Group•Springfield, MA

21d•$22 - $26•Hybrid

About The Position

Wellfleet, a Berkshire Hathaway company, delivers customer-centric accident and health insurance, with quality service and uncompromising ethics. Wellfleet works to protect people against risk throughout every stage of life – from grade school to college to the workplace. Founded in 1993 as Consolidated Health Plans (CHP), Wellfleet, headquartered in Springfield, Mass., is one of the nation’s leading providers of health and accident insurance products to the higher education market. Join our rapidly growing and fast paced health insurance organization in the Springfield, MA area. This position is responsible for the enrollment activities of various Student insurance accounts. This work includes handling both manual and batch data-entry of enrolling and disenrolling members into insurance Enrollment and Claims systems. Conduct and offer customer service for members/schools/brokers including answering phones and assisting customers with escalated enrollment issues. Responsibilities include creating detailed documentation of enrollment processes and assisting with enrollment reconciliation.

Requirements

Minimum of Associate degree (Bachelor’s degree preferred). Equivalent work experience may be substituted.
Skilled in working with MS Office suite products, including Excel, Word, Outlook, and Access.
Knowledge of enrollment policies/regulations and the ability to interpret them in relation to specific incidents.
High level of organizational skills and abilities and strong attention to detail.
Ability to work independently while maintaining professional etiquette at all times.
Knowledge of data entry practices, principles, methods, and techniques.
Analytical and problem-solving skills.
Excellent verbal and written communication skills.
Ability to be flexible in prioritizing workloads to meet changing deadlines.
Ability to maintain strict confidentiality.

Responsibilities

Process manual and/or automated eligibility data into Enrollment and Claims systems accurately while meeting or exceeding productivity standards.
Follow Wellfleet standard enrollment processes and adhere to HIPAA privacy guidelines.
Work with Customer Service representatives, Account Managers, and clients to resolve escalated enrollment issues in a professional manner.
Resolve enrollment issues and variances arising during the enrollment process and billing periods.
Maintain plan-level data in Enrollment system that supports client website functionality, and audit client websites for correct functionality and messaging.
Document processes and procedures for Enrollment-related functions as required.
Coordinate with Account Managers the student selection and timing of e-mail blast campaigns.
Communicate issues, concerns etc. to supervisor.
Performs other duties as assigned.