Enrollment Counselor (Temporary) - Enrollment Management Group

Duquesne University • Pittsburgh, PA

45d

About The Position

The Enrollment Counselor is responsible for guiding prospective students through the enrollment process, from initial inquiry to registration completion. This role requires strong communication skills, customer service orientation, and the ability to connect with prospective students to understand their unique needs and goals. As an Enrollment Counselor, you'll be instrumental in guiding students to their educational journey. This role primarily involves support and detailed management of the student recruitment, admissions, and enrollment processes, providing comprehensive advising from the point of inquiry to enrollment. You will be a key contributor to meeting our enrollment goals and upholding the institution's commitment to educational excellence. Note: This is a temporary position.

Requirements

• High School Diploma or equivalent.
• 1 - 2 years' experience in customer relations, sales, higher education, particularly in admissions, financial aid, student accounts, or advising and registration or related fields.
• Familiarity with academic programs and offerings.
• Proficient in using technology for communication and data management.
• Strong communication skills: Articulate, active listening and tailored messaging.
• Collaboration: Effective in cross-functional teamwork.
• Strong organizational skills: Detail-oriented with a problem-solving mindset.
• Time management: Ability to multitask and work effectively under pressure.
• Guidance: Advising, supporting student goals.
• Persuasion: Overcoming objections, gaining commitment.
• Compliance: Understanding applicable regulations.
• Professional demeanor and student-focused approach.
• Knowledge of PC and Microsoft Office Software; familiarity with Slate and Banner preferred.
• Maintain strict confidentiality of sensitive information.
• Ability to make decisions in accordance with established policies.
• Engage in continuous improvement of processes and practices.
• Ability to be proactive, strategic and deadline-oriented in a complex organization.
• Professional demeanor with the ability to deal with people in a courteous and tactful manner regardless of circumstances.
• Ability to work overtime and some weekends during peak application receipt and processing periods.
• Motivation to work harmoniously with a diverse group of highly qualified team members.
• Ability to establish and maintain effective working relationships with the University Community.
• Ability and willingness to contribute actively to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University. The mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community.

Nice To Haves

• Associate's degree in business or related field from an accredited institution.
• Familiarity with Slate and Banner preferred.
• Experience in higher education admissions office, managing student ambassador groups, and/or with event planning can substitute for experience/education requirements.

Responsibilities

• Provide inbound and outbound communication from prospective students and their families, ensuring strong customer service and consultative student recruitment with the goal of making Duquesne the student's first university choice.
• Support the admissions and enrollment processes, including but not limited to reading applications, making admissions decisions, supporting events and campus visits.
• Proactively respond and outreach to, engage and follow up with interested prospective students and re-admitted students, understanding their needs and aligning them with suitable programs.
• Keep track of student interactions and progress using institutional CMR and database systems.
• Give general information session presentations to groups of students and families visiting campus, and conduct 1:1 individual meetings to provide consultative recruitment and assist students by providing information about the university, admissions, and academic programs.
• Recommend ways to help meet specific enrollment targets, analyzing data to develop strategies for improved performance.
• Achieve monthly goals for campus visits, contacted prospects, completed applications, and semester based closed enrollments on a semester-basis.
• Coordinate with other departments, including financial aid, registrar, and academic advising, to ensure a seamless student experience.
• Completes other duties as assigned.

Benefits

• Generous benefits include paid time off including holidays and vacation, retirement match, and tuition remission for employee and dependents. Details at www.duq.edu/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees