Enrollment Counselor - Graduate Online

University of the Cumberlands•Williamsburg, KY

About The Position

Get Set for Cumberlands! Join our team of student-focused individuals working together in order to encourage intellectual and spiritual growth, leadership and service. CURRENT STUDENT or EMPLOYEE? Please log into Workday and use the Career Tile to find and apply to jobs from our internal career sites. A Graduate Online Enrollment Counselor coordinates admissions processes towards enrollment of qualified Graduate online students. This person will perform a broad range of duties to meet the needs of prospects, applicants, and newly admitted Graduate online students. This person must have excellent intercultural, problem-solving, organizational, and computer skills to keep up with the demands of the office. The position requires excellent communication skills and the ability to be a dynamic team player.

Requirements

Bachelor's degree preferred
Must possess good people skills, the ability to communicate honestly and with tact for students who may not qualify for admissions.
Outstanding telephone skills; polite, friendly manner working with students.
Proficient in computer literacy and strong knowledge of Microsoft Office.
Must show initiative, adaptability, resourcefulness, dependability, and ability to act.
Customer Service Experience.
Excellent analytical, communication, and writing skills.
Ability to work flexible schedule.
Office hours and work times are based on student needs.

Responsibilities

Manages admissions process including inquiries, correspondence, collection and maintaining admissions data.
Working with other admissions staff to keep student records up-to-date and accurately entered into ERP/CRM database.
Responsible for maintaining admissions reports, daily, weekly, and monthly
Evaluates prospective student applications and transcripts using consistent standards for admissions to the University.
Communicate effectively with applicants in a timely manner.
Provides thorough knowledge of the University, academic departments, programs, curricula, methods of program delivery, and expectations.
Collaboration with academic departments and administration on a regular basis and ability to build/maintain positive relationships.
Provide prompt and efficient customer service for Graduate Online Admissions.
Learn and execute new information and data processes that are required to meet needs of the University.
Represent the University at events.
Receives and uploads student admissions documents.
Performs other duties as assigned.