Enrollment Counselor Floater

St. John's Well Child & Family Center•Los Angeles, CA

41d

About The Position

The Enrollment Counselor supports patients in gaining and maintaining access to health coverage through education, eligibility screening, and assistance with insurance applications and renewals. This position is primarily focused on ensuring renewals and enrollments are completed efficiently to meet department and organizational goals. The Enrollment Counselor works in a fast-paced environment, maintaining accurate records and coordinating with local, state, and county programs.

Requirements

Bilingual English/Spanish (Required)
Familiar with Covered CA, Medi-Cal, Medi-Cal for Families
Must have two years CAA experience
High School Diploma or GED (required)
Reliable transportation and flexibility to travel between Los Angeles, San Bernardino, and Riverside Counties as needed.
Flexibility to work evenings and weekends as needed for community events.
Maintains personal appearance when interacting with patients, staff and physicians.
Must be able to cope in a "fast pace" environment.
Employees are responsible for maintaining individual certifications as required by job function or by law and provide verification and recertification when requested by management.

Nice To Haves

Certified Application Assistant (CAA Certificate) (Preferred)
EHR- Electronic Health Record experience (Preferred)
PMS- Practice Management System experience (Preferred)

Responsibilities

Assists patients in completing applications and forms for private insurance, Med-Cal, as well as other County or State health insurance programs.
Assist patients with completing applications and forms for Medi-Cal, private insurance, and other county/state health programs.
Screen patients for insurance eligibility and provide guidance on available programs and benefits.
Conduct renewals for Medi-Cal and other programs on an annual or required basis to retain coverage.
Track enrollment progress and follow up promptly on pending applications or issues.
Educate patients on financial assistance, sliding fee scales, documentation requirements, and program eligibility.
Participate in community outreach and enrollment activities as needed.
Collaborate with clinicians and administrative staff to identify patients who may qualify for financial assistance.
Maintain accurate documentation in EHR and PMS systems, including prescriptions, patient charts, and communication logs.
Complete reports including productivity, Medi-Cal, PCP changes, and other compliance-related reporting.
Attend trainings (e.g., CHAMP-Net) and meetings as directed to stay current on program updates.
Provide professional, empathetic service to all patients, including those who may not qualify for coverage.
Demonstrate understanding of organizational policies and procedures and maintain confidentiality in accordance with HIPAA