Enrollment Coordinator (Temporary)

National Heritage Academies•Grand Rapids, MI

9h•Onsite

About The Position

The Enrollment Coordinator (Temporary) role is highly focused on providing excellent support and service to our school office teams. The position is critical to enrollment success and includes managing system issues, addressing compliance concerns and familiarity with the enrollment process from start to finish. The responsibilities are broad and require a fine balance of focus and flexibility, process and creativity, and tactical thinking with an understanding of goals and strategies. National Heritage Academies (NHA) partners with communities to build and operate public charter schools. Founded in 1995, today NHA serves over 100 schools in nine states, with more than 65,000 students in kindergarten through 12th grade. Our schools are designed to eliminate the achievement gap and provide school choice to families so their children are prepared for success in college, career, and life. A majority of our schools consistently outperform their local district on the state test. According to the Center for Research on Education Outcomes at Stanford University, NHA is a leading performer among charter schools and management organizations, outperforming both conventional district schools and other charter school operators. In addition, according to our employee survey, over 90% of respondents agree that the work they do is meaningful to them. Join our team.

Requirements

Associates degree required, Bachelors preferred
Process-oriented
Self-directed
Ability to multi-task
Highly organized with excellent time management skills
Ability to work well with internal and external customers
Strong communication skills, both verbal and written
Strong phone skills, along with active listening
Excellent computer skills, including experience with CRM systems

Nice To Haves

Bachelors preferred

Responsibilities

Approve and process applications for new students
Assist families with registration and processing enrollment forms
Manage large amounts of inbound and outbound calls and emails promptly
Quickly and thoroughly respond to website inquiries
Perform data entry by accurately inputting, updating, and maintaining various types of information
Provide temporary enrollment support to schools
Provide remote guidance and direction to school offices as needed
Provide ongoing high-quality customer service to both internal and external stakeholders
Research and communicate sensitive legal and custodial issues as applicable to enrollment
Assist Managers and Specialists with special projects and enrollment initiatives
Support other teams with enrollment-related processes and needs.
Additional duties as assigned