Enrollment Coach

Texas State Technical College

120d • $42,000 - $46,000

About The Position

The Enrollment Coach is a pivotal member of the Enrollment department at Texas State Technical College (TSTC), contributing significantly to the mission of placing Texans into high-paying jobs. As an Enrollment Coach at TSTC, you play a crucial role in guiding students from the enrollment phase through graduation, acting as a supportive resource and advocate. In this front-line position, you collaborate with various internal departments to ensure a seamless experience for students. Your primary goal is to enhance persistence rates and graduation numbers, aligning with TSTC's mission of student success and job placement. You report directly to a Team Lead of Enrollment and perform your role with supervision. Hiring Range is $42,000 - $46,000 USD Annual. The final salary offer will be determined based on the candidate's qualifications and experience. Equivalent combination of education, training and relevant professional experience will be considered.

Requirements

• 1-3 years customer service or sales preferred.
• Possess excellent written and verbal communication skills for clear and effective information delivery.
• Demonstrate critical thinking skills to make decisions and solve complex problems with sound reasoning.
• Showcase exceptional multitasking abilities to manage multiple responsibilities effectively.
• Exhibit adaptability to learn and leverage new technologies.
• Occasional travel (up to 5%) and availability on nights and weekends may be required.

Nice To Haves

• Experience in higher education preferred, particularly in recruiting, admissions, records, financial aid, or related fields.
• Relevant experience may be considered in lieu of a degree, except in cases where a specific degree is required to meet accreditation standards, licensure requirements, or other legislative or regulatory obligations.

Responsibilities

• Consistently embody TSTC Core Values (Excellence, Accountability, Service, and Integrity) when interacting with internal and external stakeholders, customers, students, and the community.
• Manage a student caseload, addressing questions and troubleshooting needs related to enrollment, financial aid, and overall student progression.
• Assist students in determining appropriate degree programs and courses based on career goals.
• Navigate students through the enrollment process, ensuring all requirements are met including but not limited to: the Registrar’s Office, Financial Aid Requirement, appropriate course registration, and making payment arrangements.
• Collaborate with internal departments (Admissions, Veteran Services, Financial Aid, Registrar's Office, Operations, and Student Services) to support students and monitor progress.
• Conduct consistent outreach to ensure student success, partnering with faculty and other departments as needed.
• Stay informed about FAFSA, FERPA, and relevant federal and state regulations governing student rights and information.
• Proactively review changes to enrollment management policies and best practices.
• Utilize various software programs for tasks such as reviewing eligibility requirements, tracking financial aid status, and monitoring academic progress.
• Employ TSTC’s Early Alert system to identify at-risk students, devise outreach plans, and maintain detailed notes using effective advising techniques.
• Perform general enrollment and administrative duties, including collecting, uploading, and reviewing documents for quality control.
• Undertake additional responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree