Enrollment Coach I

UMass Global

11d•$23 - $26•Remote

About The Position

Responsible for supporting prospective students through their initial inquiry, application, and admission phase. This position utilizes a consultative sales approach to understand the prospective student’s needs, determine whether UMass Global will meet their educational goals, and if appropriate, make a compelling recommendation for them to attend UMass Global. This individual helps to facilitate the enrollment process by making frequent phone contacts with the prospective student, by connecting the prospective student with relevant campus personnel (e.g. Academic Advisors and One-Stop Specialists), and by overcoming prospective student objections when appropriate.

Requirements

Exceptional interpersonal skills, which can work effectively with a diverse group of constituencies
Experience maintaining accurate records in a CRM and/or other student databases
Ability to work autonomously with a high level of initiative in order to achieve enrollment results.
Good time management and prioritization skills
Comfortable being measured on enrollment targets and performance metrics
Ability to work effectively as a member of a team
Flexibility – the ability to thrive in a dynamic, growing, and evolving organization
Good communication, both written and verbal
Working knowledge of consultative sales
Student-focused
Personalized service/attention, responsive
Empowering
Coachable; accepts and implements feedback; can accept other view points
High integrity
Able to clearly articulate or present their point-of-view
Self-disciplined; focused; solution-oriented
Ability to plan, prioritize and organize effectively
Optimistic, positive, resilient
Bachelor’s degree, or equivalent combination of education and experience.
One to three years of experience related to admissions, coaching, customer experience, or sales is required.
Strong technical and computer skills.
Must have an aptitude for and willingness to learning new software applications quickly.

Responsibilities

Responsible for converting prospective students from point of inquiry through registration/matriculation and onto a UMass Global student.
Must be comfortable with having your phone activity and overall performance measured.
Utilize consultative sales processes to support students and overcome objections.
Serve as the primary point of contact for prospective students and help them navigate through the enrollment process while maintaining a high level of customer service throughout all interactions.
Communicate UMass Global’s unique value proposition in a compelling and personalized fashion to all prospective students.
Advise the prospective student on suitable programs in accordance with their goals and experience.
Effectively communicate program requirements to prospective students.
Create and maintain an accurate roster of prospective students in UMass Global’s CRM to assist with outreach record management.
Provide regular feedback to the Enrollment team regarding issues, questions and barriers students face.
Work in collaboration as part of the team responsible for recruiting and enrolling UMass Global students
Perform other duties, as assigned

Benefits

Health: Medical, dental, and vision coverage with spending account options.
Work-Life Balance: Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break.
Financial Security: Life, disability, accident, legal, identity protection, and student debt support.
Retirement: 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution!
Education: Tuition discounts for employees and family and Tuition Exchange program with other universities. PSLF eligible employer.
Wellness: Counseling services, Free Calm Health subscription and year-round wellness programs.

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