Enrollment Case Manager

1 Alpha Consulting

2d•$21 - $22•Hybrid

About The Position

The Enrollment Case Manager (ECM) plays a key role in supporting Pennsylvania’s Home and Community-Based Services (HCBS) through the Independent Enrollment Broker (IEB) program provided by Maximus. ECMs assist seniors and individuals with disabilities by conducting in- home intake visits, guiding applicants through the enrollment process, verifying eligibility, and handling necessary documentation. All technological needs will be provided by the company. After successfully completing a contingency period of 120 days, we have an excellent benefits package, full insurance, and benefits on the first of the month following the end of the probation period. We also have a bonus structure for all employees.

Requirements

Bachelor’s degree with at least 12 credits in sociology, psychology, social welfare, gerontology, or related field and one year of experience in social work or case assessment.
Valid driver’s license and reliable transportation for frequent travel within assigned county
Strong organizational and communication skills with the ability to work independently
Proficiency with Microsoft Office and ability to use electronic documentation systems
Ability to maintain confidentiality and adhere to ethical and professional standards
Must pass required background checks and have no affiliations with OLTL providers

Nice To Haves

Bilingual skills (Spanish/English or other languages) to better serve diverse communities
Prior experience in healthcare, Medicaid/Medicare, long-term care, or disability services
Knowledge of Home and Community-Based Services (HCBS) or waiver programs
Familiarity with HIPAA regulations and handling confidential or sensitive information
Experience working in field-based or hybrid roles requiring travel and self-management
Ability to build trust quickly and maintain professional boundaries while showing empathy
Experience collaborating with community organizations, advocacy groups, or service providers
Prior use of case management software, CRM tools, or electronic health records

Responsibilities

Conduct in-home visits to guide applicants through enrollment and eligibility
Verify documentation and maintain accurate case records
Provide unbiased information on program options and applicant rights
Build relationships with families, providers, and community organizations
Identify and address barriers so applicants receive timely support
Conduct in-home intake visits, assessments, and application support for waiver eligibility.
Travel to applicants’ residences, including nursing facilities and shelters, ensuring documentation is complete and accurate.
Follow up as needed to assist applicants in meeting eligibility requirements.
Perform outreach and administrative tasks when not in the field.
Maintain professionalism and ethical standards, acting as a mandated reporter when necessary.
Use Microsoft Office Suite, electronic documentation, and mobile technology for reporting and data entry.
Attend required meetings, training, and team discussions.
These responsibilities are not meant to be all-inclusive; additional tasks may be assigned.