Enrollment Case Manager

1 Alpha Consulting • Indiana County, PA

12d • $21 - $22 • Onsite

About The Position

The Enrollment Case Manager (ECM) supports the Pennsylvania Independent Enrollment Broker (IEB) program by conducting intake visits, facilitating eligibility determinations, and helping applicants connect to essential care services. This field-based role provides meaningful, hands-on support to individuals and families across the community.

Requirements

• Bachelor's degree with at least 12 credits in Sociology, Psychology, Social Welfare, or any Human Services or Social Science field.
• At least one year of experience in social work, case management, or client assessment.
• Proficiency in Microsoft Office Suite and electronic documentation systems.
• Valid driver's license and willingness to travel extensively within the county
• Ability to pass a background check; no affiliation with OLTL providers.

Nice To Haves

• Strong organizational, communication, and interpersonal skills.
• Ability to manage multiple priorities and work independently in a field-based environment.
• Experience with data entry and automated case management systems.
• familiarity with healthcare networks, disability services, or enrollment processes.
• Bilingual (Spanish/English) preferred.
• Strong cultural sensitivity and community awareness.

Responsibilities

• Conduct in-home intake visits and assessments to support waiver eligibility applications.
• Travel throughout the county to applicants’ residences, nursing facilities, and shelters, ensuring documentation is complete and accurate.
• Provide clear, unbiased information about service options, rights, and program processes.
• Follow up with applicants and families to help them meet eligibility requirements.
• Build trusting relationships with community organizations, service providers, and advocacy groups.
• Identify and escalate case documentation using Microsoft Office and electronic record systems.
• Complete outreach or administrative duties when not in the field.
• Attend required meetings, trainings, and team discussions.
• These responsibilities are not exhaustive; additional tasks may be assigned.

Benefits

• mileage and expenses fully reimbursed
• eligible employees will have access to an excellent benefits package, including full insurance and other benefits effective the first of the month following the end of the probationary period
• employees receive paid time off for Pennsylvania state holidays from day one, provided they work their scheduled hours before and after the holiday
• A supportive, collaborative work environment
• Professional development and growth opportunities
• Meaningful work that directly helps individuals and families access care and services
• A mission-driven culture that prioritizes quality, teamwork, and impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level