Enrollment/Billing Representative

The Cigna Group

1d•Remote

About The Position

We know your type. You are driven to make an impact on the business and internally motivated to improve how things are done. You are a quick learner and detail oriented. You always keep your goals in mind and have a pretty easy time working with all different types of people. We also know you are looking for an opportunity that lets you get your hands dirty, one that challenges your business acumen, and helps your career thrive. It’s nice to meet you too. Read on to learn more about our Enrollment and Billing Representative positions. Let us tell you a little more. We're passionate and we care about what we do – being there when our customers, colleagues, partners, and communities need us most. We are a company that offers a rich benefit package, supports whole-person health, and provides career advancement opportunities. As a member of the Evernorth Finance team, you will edit, bill, and collect payment on standard outstanding claims with a goal of positively impacting the company's revenue and accounts receivable balance. You will communicate opportunities for best practices based on issues identified. Enabled by a robust training curriculum, clear policies, and team support, you will contribute toward the important functions of billing and collections and contributing toward our growth strategy. To achieve our collective success, a working knowledge of the billing and collection processes and accountability for quantity and quality metrics are key expectations of the role. Collection - Investigate reason for unpaid balances from insurance companies; troubleshoot both internal, external issues and insurance denials. Work independently to research and resolve the unpaid balance, with support from lead teammates and supervisor, while following the Evernorth policies as well as the insurance company requirements. Collaborate effectively with internal business partners, as well as external payers to drive timely and accurate reimbursement.

Requirements

High School Diploma or GED required
Self-motivated and goal-oriented
Problem-solving skills
Solid written and verbal communication skills
Strong research and analytical skills
Team player with a positive attitude
Detail oriented
Solid organizational skills
Proficient in Microsoft Office with working knowledge of Microsoft Excel
Must meet work at home company requirements
Must have strong ability to stay engaged in a virtual environment
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

Associates degree or equivalent work experience strongly preferred
Accounts receivable background preferred

Responsibilities

Edit, bill, and collect payment on standard outstanding claims
Positively impacting the company's revenue and accounts receivable balance
Communicate opportunities for best practices based on issues identified
Investigate reason for unpaid balances from insurance companies
Troubleshoot both internal, external issues and insurance denials
Research and resolve the unpaid balance
Collaborate effectively with internal business partners, as well as external payers to drive timely and accurate reimbursement.