Enrollment/Billing Representative - Cigna Healthcare - Remote
About The Position
This position provides essential support for both the billing and accounting functions at Allegiance. For billing, responsibilities include gathering rate information to prepare monthly health group billing and premium statements, ensuring timely facilitation of fixed cost payments. The incumbent will also carry out general accounting duties, such as reporting, reconciliations, and data entry. Allegiance by Cigna Healthcare, established in 1981, specializes in administering medical benefits, including claims processing, customer service, utilization management, and case management. The company is known for its high-touch approach to member and client service, supporting innovative health benefit strategies.
Requirements
- High school graduation or GED required.
- Experience with computers required.
- Excellent oral and written communication skills required.
- PC skills including Windows, Word, Excel, Access, internet, and email applications.
- Must be able to adapt to software changes as they occur.
- Ability to learn all functions of the claims processing software program necessary for billing and adapt to software changes as needed.
- Ability to enter data accurately and precisely.
- Basic accounting and mathematical skills.
- High level of interpersonal skills to work effectively with others.
- Ability to organize and recall large amounts of information, including interactions with employees, agents, plan participants, and clients.
- Ability to project a professional image and positive attitude in any work environment.
- Ability to comply with privacy and confidentiality standards.
- Ability to analyze and solve problems with professionalism and patience, exercising good judgment when making decisions.
- Ability to operate typical office equipment.
- Working knowledge of general office procedures.
- Ability to multi-task.
- Internet connection obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload (for remote work).
Nice To Haves
- Accounting or bookkeeping experience preferred.
Responsibilities
- Prepares monthly health billing statements for client groups.
- Verifies the accuracy of enrollment information for each group billed.
- Compares and verifies the accuracy of billing rates to information contained in each groups’ ASA.
- Gathers data from brokers or marketing staff to set new, renewal, or revised group rates.
- Relays relevant renewal information to the appropriate Enrollment Specialist as it is accumulated.
- Prepare premium statements and check requests based on billing information.
- Compiles various spreadsheet reports pertaining to billing and rates as requested; creates invoices for special circumstances as required.
- Resolves problems by collaborating with Flex Bookkeepers, Enrollment Specialists, Accountants, marketing personnel, and brokers.
- Answers telephone calls and email questions from clients and brokers.
- Tests health billing functions for software updates.
- Contributes to the daily workflow with regular and punctual attendance.
- Updates accounting reports and emails to Allegiance personnel.
- Completes monthly reporting for Flex Department in collaboration with Staff Accountants.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
