Enrollment Application Specialist, Nursing Focus - Admission

Duquesne University • Pittsburgh, PA

295d • $23

About The Position

Under the primary direction of EMG and oversight by the Office of the Provost, this position will manage and cultivate lead generation through application streamlining the student experience to support successful enrollment in online graduate nursing programs. The School of Nursing online graduate programs are the focus of this position. There will be deep collaboration with EMG, the Office of the Provost and the School of Nursing. The Office of the Provost maintains the largest budget which includes budgets in EMG and the SON. Major areas of work include, but is not limited to, follows the lifecycle of the application process from the prospective student's initial request for program information, to the successful completion of an application. Provides information to prospective students for all online graduate degree programs, communicates regularly with prospective students, and assists applicants throughout the application process by ensuring all materials have been received. Collaborates with administration, faculty, staff, students, and applicants to foster innovation and efficiency throughout the recruitment and application processes. The Enrollment Application Specialist is responsible for guiding prospective students through the enrollment process, from initial inquiry to registration completion. This role requires effective communication skills, customer service orientation, and the ability to connect with prospective students to understand their unique needs and goals. Tasks will include, but are not limited to, ensuring all necessary documentation is collected and processed, conducting in person and virtual tours and information sessions, tracking student interactions, and maintaining active and extensive communication with prospective students through various channels including phone, email, chat, and SMS.

Requirements

• High School Diploma
• 1-3 years of work-related experience.
• Knowledge of PC and Microsoft Office Software.

Nice To Haves

• Associate's degree in business or related field from an accredited institution.
• Familiarity with Slate and Banner preferred.

Responsibilities

• Enters inquiry and application data, scans and indexes confidential materials through the systems, ensuring the confidentiality and accuracy of all data entry information processed for graduate admissions.
• Coordinates the receipt and review of academic credentials for graduate and undergraduate admission applicants.
• Assists with the optimization and administration of the enrollment systems, including, but not limited to Technolutions Slate and Ellucian Banner.
• Liaison with Graduate Admissions for the Enrollment Operations and Student Services department.
• Researches and resolves graduate processing issues within Slate.
• Provides assistance with inquiry and application data entry and related tasks for undergraduate admissions and financial aid.
• Supports operational and processing effectiveness for the entire enrollment division (Undergraduate Admissions, Graduate Admissions, Financial Aid, Enrollment Marketing and Communications, Military and Veterans Services).
• Helps manage and administer system requests on a daily basis for all aspects of enrollment management.
• Participates in special admission events, such as DUQ days and Accepted Student Days.
• Performs other related duties as assigned to support the functions of a dynamic, team-oriented environment.

Benefits

• Paid time off including holidays and vacation
• Retirement match
• Tuition remission for employee and dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED