Enrollment and Retention Coordinator

Wright State University•Dayton, OH

49d

About The Position

The Enrollment & Retention Coordinator supports college-level recruitment, outreach, and admissions efforts across all programs within the College of Health, Education, and Human Services (CHEH). Working under the direction of the Director and Associate Director of Enrollment and Retention, this position assists prospective students through the application process, manages logistics for recruitment and engagement events, and ensures clear communication and coordination with program-level staff housed in the schools. This role serves as a key bridge between prospective students, central admissions teams, and school-based Program Coordinators.

Requirements

Bachelor's degree with 1 year OR and Associate's degree and 3 years' experience
Experience should be in higher education, student services, recruitment, marketing, sales, or event planning. Graduate assistantship experience applies.
Strong interpersonal and written communication skills.
Proficient in MS Office and social media.
Demonstrated ability to work on multiple diverse projects at the same time and to work autonomously.
Professional writing, document editing, and file management skills
Reliable transportation is required due to travel.
Some evening and weekend hours required.

Nice To Haves

Master's degree.
Experience in higher education admissions or recruitment.
Experience with university computer systems i.e. BANNER Admin, EAB-Navigate, Pilot, Slate.
Experience with social media or digital content tools.
Experience designing, planning, developing programs and measuring outcomes in an academic environment.

Responsibilities

Admissions & Student Navigation
Respond to prospective student inquiries and provide guidance on application steps, documentation, and next actions.
Track and follow up with applicants through systems such as Slate, PsyCAS, and internal CRM tools.
Support Associate Director with other relevant tracking of admissions metrics.
Coordinate with program-based staff and faculty to collect admissions materials and verify application readiness.
Coordinate the communication workflow for newly admitted students (e.g., admission confirmations, next steps, orientation reminders).
Help troubleshoot applicant issues and serve as a liaison between the Graduate School, Undergraduate Admissions, and the CHEH academic programs.
Recruitment, Outreach, & Retention Initiatives
Coordinate logistics for college-wide recruitment, outreach, and retention events (e.g., Raider Open House, Green & Gold Days, info sessions, new student orientation).
Support scheduling, event registration, materials distribution, and post-event communication.
Represent CHEH at designated recruitment events as needed, in collaboration with the Associate Director and other staff.
Collaborate with campus and community partners to plan and facilitate CHEH student events.
Maintain an annual calendar of recruitment and yield events and help ensure consistent staffing and preparation.
Support retention initiatives to include end of term academic review; review options for students on probation.
Communications, Data & Marketing
Assist in maintaining accurate and up-to-date inquiry forms, communication templates, and event materials.
Support collection of event and admissions data for analysis and reporting.
Track admissions pipelines by program in collaboration with the Associate Director and contribute to routine updates and reports.
Coordinate updates to relevant pages on the CHEH website and digital platforms, in collaboration with communications staff.
Support the Associate Director for CHEH marketing efforts, including but not limited to developing/updating program marketing materials for all academic programs; reviewing/ updating departmental websites; supporting the expansion of CHEH social media presence
Other Duties
Serve on committees or task forces as assigned.
Assist the Associate Director and Director with other special projects or initiatives.