Enrollment Agent I - National Mobile

IDEMIA

2h•$18 - $23

About The Position

IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more here. Do you have an interest in security, law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, “people” person? If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You’ll get to use cutting edge technology to obtain fingerprint records while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you’re interested in providing a service to your fellow citizens and interacting with customers on a day-to-day, face-to-face basis, submit your application for the Enrollment Agent position today! WE ARE LOOKING FOR CANDIDATES IN THE CHICAGO, ILLINOIS AREA. US citizenship required.

Requirements

High school diploma or equivalent degree
Minimum one (1) year applicable experience
Proficiency in Microsoft Office Suite is required
Must be a US Citizen
Must be able to successfully pass various background screening requirements, including criminal history, education, credit, and drug screen, as well as obtain any required program specific credentials/certifications
Reliable transportation and valid driver’s license required.
Superior customer service skills – engaging, outgoing, approachable
Committed to flexibility – work shifts may vary including early mornings, evenings and weekends
Must be eligible to rent a car including proof of a valid, non-suspended driver’s license and meet rental car agency age requirement of at least 21 years of age.

Nice To Haves

Previous experience processing credentials is a plus
Previous sales experience preferred

Responsibilities

Provide superior customer service to internal and external customers
Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software
Verify customer identity and scan required documents into database system
Successfully complete required biometric and data capture processes and paperwork on each customer
Track processing time for each applicant and ensure applicants are processed in appropriate order
Perform biometric processing to include capturing quality electronic fingerprints, photographs and signatures to meet or exceed program accuracy standards
Identify win-win opportunities to provide more products and services to customers
Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents/information are safeguarded at all times
Adhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies
Performs Enrollment Center Sustainment responsibilities on a daily basis
Performs administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, submit updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
Represents the company and the program(s) that are supported in a professional and customer-oriented manner
Support Customer Service Registration and Reservation activities, as necessary
Successfully completes time sensitive trainings and briefings as assigned.
Ability to travel nationally for activities such as backfill at enrollment locations, conducting temporary events, routes, meetings, classes, on-site trainings, visits and workshops.
Overnight travel as required should not exceed 75-100% of the time.
Travel by air will be required.
Able to prepay all travel expenses and receive reimbursement.