Enrollment Advisor I (Feb Start)

National University

7d • $20 - $24 • Remote

About The Position

Are you ready to take advantage of this exciting opportunity to join a growing team of passionate individuals who work together to help others fulfill their dreams through higher education? Do you enjoy helping people reach their goals? Are you passionate about making a difference in people’s lives? Our Enrollment Advisor role is a full-time work-from-home opportunity. Apply Today! As an Enrollment Advisor at National University, you'll be a guide for prospective students from their first inquiry to their enrollment. This critical role involves managing both outbound and inbound communications, providing a seamless and supportive experience. This includes assisting prospective students in the decision-making process, considering factors such as academic, scheduling, time, motivation, and cost benefits of attending the university for each individual.

Requirements

• Bachelor’s degree preferred or an equivalent combination of education and experience.
• Experience working in a team environment and using call center software.
• Demonstrates ability to navigate multiple systems and technologies, including CRM, SIS, and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Thrives in a fast-paced, diverse, and changing environment while effectively managing multiple priorities and deadlines.
• Takes ownership and accountability, proactively resolving issues on behalf of prospective students.
• Builds strong, collaborative relationships with colleagues, functional partners, and external stakeholders to achieve university outcomes.
• Acts with integrity and professionalism toward self, students, and the university.
• Actively contributes to team success and supports others in achieving shared goals.
• Demonstrates flexibility and understanding of complex organizational structures.
• Puts the student first—leveraging systems, data, and dashboards to support university outcomes.
• Communicates effectively with a wide range of individuals in a diverse community.
• Seeks understanding by asking questions and sharing ideas that improve processes, the student experience, and university results.
• Partners with leaders to design and implement new processes that enhance efficiency and outcomes.
• Develops personal goals aligned with the university's mission, vision, and objectives.
• Adheres to all regulatory and compliance requirements as a National University team member.

Nice To Haves

• Prior experience in education or consultative sales preferred.

Responsibilities

• Proactively engage prospective students via phone, text, and email throughout all stages of the enrollment process.
• Build rapport and guide students through the initial enrollment steps, partnering with Enrollment Specialists through their first class start.
• Accurately document all interactions and updates in Salesforce.
• Manage the complete “Inquiry to Enrollment” process while maintaining strong knowledge of university policies, programs, and admissions requirements.
• Provide personalized guidance to help students make informed educational decisions.
• Demonstrate professionalism, courtesy, and a commitment to exceptional student service.
• Maintain proficiency in university, college, and program details through training and assessments.
• Collaborate effectively as a team player with a positive, supportive attitude.
• Manage multiple systems efficiently to process student applications.
• Adhere to attendance, punctuality, and scheduling expectations.
• Perform other related duties as assigned.

Benefits

• In addition to competitive compensation and a comprehensive benefits package — including medical, dental, vision, 403b with match, paid holidays, and PTO — National University supports the professional growth of our team members through free education benefits and other growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees