Enquiry Advisor

Ramsay Health Care•Springfield, MO

19h•Hybrid

About The Position

At Ramsay Health Care UK, we believe in “People Caring for People.” Our culture is built on strong relationships, sustainable growth, and a commitment to constant improvement. We are developing and growing our National Enquiry Centre and as a result we have an exciting Customer Service Advisor opportunity based at our Springfield Hospital site in Chelmsford. We are looking for people passionate about customer service to join us and in return receive excellent benefits, training and ongoing career development opportunities within our National Enquiry Centre or across the wider business. The National Enquiry Centre is Ramsay UK’s central customer service hub and is the heart of our business. Open from 8am – 8pm Monday to Friday and 9am – 2pm Weekends, our dedicated advisors provide telephone, email and web support to our patients and pride themselves on delivering a seamless and positive customer experience. Based at our Springfield site based in Chelmsford with hybrid working opportunities available following successful completion of probation period. Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS. We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success. We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success. We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’. We are committed to equality of opportunity for all. This position is subject to an Enhanced DBS check. We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process We care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. “The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success. We are committed to equality of opportunity for all. This position is subject to background and DBS checks. We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients. We are committed to safeguarding and promoting the welfare of adults, children and young people at risk. We expect all employees to share this commitment and behave in a way that supports it. All successful candidates will be provided with safeguarding training appropriate to their role.

Requirements

Passionate about customer service
Subject to an Enhanced DBS check
Subject to background and DBS checks

Responsibilities

Provide telephone, email and web support to patients.
Deliver a seamless and positive customer experience.

Benefits

Private Medical Cover, with the option to add your partner and dependants
Discounted Bupa Dental Insurance
Life Assurance (Death in Service) x3 your base salary
Private Pension, with Ramsay matching up to 5% after a qualifying period
Employee Assistance Programme
25 days annual leave (pro rata'd) + bank holidays, with the option to buy or sell additional days
Flexible shift patterns, where possible
Family friendly policies including enhanced parental leave
Volunteer leave to support causes that matter to you
Training and Development via the Ramsay Academy to support your career development
Colleague recognition programme to celebrate our people
Access to our benefits platform, offering a wide range of discounts
Cycle2Work scheme
Subsidised staff restaurant, where possible
Free parking on site, where possible