Enhancement Manager

BrightView Landscape Services-posted 3 months ago
Full-time • Mid Level
Gardena, CA
5,001-10,000 employees
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The Enhancement Manager (EM) schedules and directs personnel and resources towards providing quality, cost-effective enhancement services to clients. EMs also support the Account Manager(s) in estimating, design and client meetings as needed as well as sell enhancement services to clients, with or without base maintenance contracts, on their own. The EM will oversee a commercial landscape portfolio and multiple service teams. The EM will be responsible for training and developing these individuals by providing day-to-day operational scheduling and guidance.

  • Understanding client needs via regular communication with the Account Manager(s)
  • Managing all landscape enhancement services, including the coordination of all materials, people, equipment and subcontractors required to produce quality work
  • Inspecting properties prior to scheduled service in order to properly prepare a specific action plan for service
  • Understanding irrigation systems, identify necessary repairs or adjustments, and communicate recommendations to the appropriate party
  • After services, monitoring all aspects of the landscape and identify insect or disease problems
  • As necessary, performing hands-on work with crews to meet work and scheduling demands
  • Implementing and enforcing BrightView policies and procedures related to proper upkeep and maintenance, storage, use, and training required for branch equipment
  • Working with the Branch Manager to identify staffing needs, hire new crew, and prepare daily crew schedules
  • Ensuring proper paperwork is completed for all employee changes and hires
  • Communicating with, counsel, train, discipline, review, and develop growth plan for employees
  • Hands-on training and supporting of crew members, including proper operation of equipment, pruning techniques, safety, and quality standards
  • Focusing on safety and monitor safety records
  • Maintaining and managing all required administrative systems, including but not limited to time sheets, job databases, and service schedules
  • Ordering materials as needed and monitor costs and deliveries
  • Requesting purchase orders and use in accordance with company guidelines
  • Assisting the Branch Manager in the performance of enhancement sales tasks as required
  • A minimum of a 2 year degree in a business related field or equivalent experience required
  • Minimum of 3 years of prior customer service, management, and leadership experience within an organization, the landscaping industry or local marketplace, including at least 1 year supervisory experience
  • Obtain and maintain a PLANET Certification (Installation of Hard and Softscapes)
  • Paid time off
  • Health and wellness coverage
  • 401k savings plan
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