Enhancement Manager

BrightView Landscapes, LLC • Sanford, FL

37d

About The Position

The Best Teams are Created and Maintained Here. Job Summary The Enhancement Manager (EM) schedules and directs personnel and resources towards providing quality, cost-effective enhancement services to clients. EMs support the Account Managers in estimating, design, and client meetings, as well as sell enhancement services to clients, with or without base maintenance contracts. The EM oversees a commercial landscape portfolio and multiple service teams. The EM is responsible for training and developing these individuals by providing day-to-day operational scheduling and guidance.

Requirements

• Associate degree (minimum 2 years) in a business-related field or equivalent experience required
• Minimum of 3 years of prior customer service, management, and leadership experience within an organization, the landscaping industry, or local marketplace
• Minimum of 1 year of supervisory experience
• Obtain and maintain a PLANET Certification (Installation of Hard and Softscapes)
• Constant operation of a computer and other office productivity machinery, such as a calculator, photocopier, and computer printer
• Ability to physically perform the basic life operational functions of walking, standing, and kneeling

Responsibilities

• Understand client needs via regular communication with the Account Manager(s)
• Manage all landscape enhancement services, including the coordination of all materials, people, equipment, and subcontractors required to produce quality work
• Inspect properties before scheduled service to properly prepare a specific action plan for service
• Understand irrigation systems, identify necessary repairs or adjustments, and communicate recommendations to the appropriate party
• Monitor all aspects of the landscape and identify insect or disease problems
• Perform hands-on work with crews to meet work and scheduling demands
• Implement and enforce BrightView policies and procedures related to proper upkeep and maintenance, storage, use, and training required for branch equipment
• Work with the Branch Manager to identify staffing needs, hire new crew members, and prepare daily crew schedules
• Ensure proper paperwork is completed for all employee changes and hires
• Communicate with, counsel, train, discipline, review, and develop a growth plan for employees
• Hands-on training and support of crew members, including proper operation of equipment, pruning techniques, safety, and quality standards
• Focus on safety and monitor safety records
• Maintain and manage all required administrative systems, including but not limited to time sheets, job databases, and service schedules
• Order materials as needed and monitor costs and deliveries
• Request purchase orders and use in accordance with company guidelines
• Assist the Branch Manager in the performance of enhancement sales tasks as required

Benefits

• BrightView offers a suite or health, wellness, and financial benefits to full-time team members.
• Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year.
• Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance.
• A detailed benefits package will be provided during the interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Administrative and Support Services
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees