Engraver and After Service Jeweler Mansion Fifth Avenue

Richemont•New York, NY

6d•Onsite

About The Position

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity. In the Cartier New York workshop, located in the Maison’s flagship store on 5th avenue, a team of expert jewelers, stone setters and polishers manufacture and repair jewelry products for Cartier North America clients. The main purpose of this role is to support the after-sale services and production team by engraving client and stock pieces This role will as well support the after-sale jewelry team to repair client and stock jewelry pieces.

Requirements

Education in the field of jewelry making and/or repairs
Jewelry manufacturing degree is plus
High school/Bachelor’s degree preferred.
Certification or accreditation from a technical institution/technical center
High School Diploma Required
Bachelor’s degree is a plus
1 to 3 years' experience of laser engraving is a plus but not essential.
2 to 3 years of Jewelry making/repairing background.
Visual ability to balance fonts on surfaces
Ability to read technical drawings/documents
CAD design skills is a plus
Microsoft Office Suite, Photoshop, or equivalent is a plus
Knowledge of SAP is a plus
Problem solving ability
Being Professional
Good written and verbal communication skills
Capable of multi-tasking
Ability to manage various projects
Ability to work with others team members
Ability to work under pressure
Flexibility to work Overtime weekdays or weekends as needed

Responsibilities

Engraving of incoming client and stock pieces
Laser cutting request as needed.
Ensure client delivery and Leadtime are in line with brand standards
Achieve the Standard Time of Opetations (STOs) objectives
Train and develop other team members as needed
Trouble shoot any issues related to the machines and work with the Customer Service Technician to solve any issues.
Maintain the machines as needed
Perform repairs and services of assorted jewelry pieces for Client and Stock Repairs
Size chains and rings of various types.
Reshape bracelets, necklaces and rings.
Solder using a torch and laser machine
Polish gold and platinum if needed
Engrave/cut using laser machine as needed
Work accordingly to achieve Brand Lead Time and Service Level Objectives
Achieve the Standard Time of Opetations (STOs) objectives
Responsible for Precious Metal assigned
Workshop and tool maintenance
Special projects as required.