Engineering Technician Lead

Serco•CA-Santa Ana US-CA, CA

11d

About The Position

Looking for a Experienced Engineer Tech (Lead) where you will work with a team, upgrading the video management system (VMS) to at DoD facilities Worldwide. This great opportunity will allow you to live anywhere in the United States and travel worldwide 90% of the time, up to four months at a time, with travel expenses covered and earn per diem. Bring your expertise and collaborative skills to make an impact on a critical mission supporting US Army Installation Management Command (IMCOM). Serco supports the US IMCOM Army Child & Youth Services (CYS) Closed Circuit Television (CCTV) to include the equipment within the server rack. Our team upgrades, maintains and provides support to the Functional Technology Specialists (FTS), building directors, and staff on site to allow them to perform their mission successfully. You will be part of a team where you will work on a team supporting the upgrade of the video management system (VMS) at DoD facilities Worldwide. We are looking for individuals that can work with a team to set up and configure the VMS and the ability to analyze and resolve technical issues related to the VMS system. You will work closely with a Mid-Level Engineer, Project Lead, and Project Engineer. In this role, you will: Lead the server hardware and software setup/installation and configuration of the VMS, on-site, using the documented standard and according to prescribed sequence. Conduct testing on the VMS. Follow specific instructions, assemble, or construct simple or standard equipment or parts, service or repair simple instruments or equipment. Ensure cable management and potentially terminate Cat 6 using T568B color code standard. Check electrical connections are properly connected, fixed and secured. Analyze and resolve technical issues related to VMS end points. Conduct close-out procedures to include service validation and test plan with and without customer, system acceptance with customer, and take photos of completed work. Provide training to the customer, on-site, on the VMS. Act as the primary liaison for customers while at the garrison ensuring exceptional customer satisfaction. Ensure project stays on schedule. Conduct administrative duties such as providing daily status reporting to project lead, timekeeping, and expense reporting according to policies and procedures and within a timely manner. Lead and direct the work of others. Mentor, teach skills, and provide direction to mid-level technician(s). Follow documented standard procedures/instructions to setup/install and configure the VMS to establish best practices. Gather and maintain specified records of engineering data such as tests, drawings, etc., and verifying that test data meets acceptance criteria. Act as the primary liaison with the customer while on-side ensuring exceptional customer satisfaction and service delivery. Verbal and written communications skills are essential for interacting with technicians, team members, on-site customer, project lead, project engineer and leadership. Adhere to safety standards and always follow all OSHA and safety rules. Other duties as assigned

Requirements

Must be willing to travel up to 90% of the time both CONUS & OCONUS (up to 4 months at a time)
The ability to obtain a passport within 60 days of being hired
Be able to receive a favorable determination from the National Agency Check (NACI)
US Citizenship required
Must be able to obtain access to all military installations and obtain a CAC (Common Access Card)
A valid driver's license and clean driving record
Bachelor’s Degree in a related field Or a High School Diploma/GED with minimum 8 years of experience in the following in lieu of degree
Minimum 4 years of experience in each of the following:
technical and leadership experience
experience in VMS and/or working with server equipment installing rack equipment, cable conveyance, and all peripheral equipment
troubleshooting and resolving issues related to server rack equipment
reading technical drawings
collaborating with the engineering team to provide solutions to technical problems
conducting, testing, calibrating, and troubleshooting of video management systems
Experience providing training to customers, mentoring junior technicians and providing day-to-day directions to team on-site
Strong troubleshooting skills with hardware and software video management systems and network devices
Proficiency in using hand tools, power tools, and a cable tester
Experience in pulling, dressing, and terminating cable using T568B standard, but not necessary
Proficient in basic computer skills (MS Word, Excel, and Outlook required)
Ability to perform basic administrative tasks (daily status report, close-out documents, timekeeping, expense reporting) in a timely manner
Be willing to work more than 40 hours/week
Be able to work after normal duty hours depending on customer requirements
Be able to work in areas with drafts, loud noise, temperature variation/high heat, confined (crawl) spaces, climb dry dock stairs/ladders, work in kneeling position for layout of cable runs under false decking, lift up to 50 pounds (without assistance) with 80% of work requiring carrying, pushing, and/or pulling up to 40 pounds for majority of shift while being in a standing, crouching, or walking position
Work during inclement weather or other adverse conditions

Nice To Haves

Experience with Genetec software, including its various modules and functions
A current OSHA certification
A current BISCI certification
A current US passport
An Active DoD Secret Level Security Clearance

Responsibilities

Lead the server hardware and software setup/installation and configuration of the VMS, on-site, using the documented standard and according to prescribed sequence.
Conduct testing on the VMS.
Follow specific instructions, assemble, or construct simple or standard equipment or parts, service or repair simple instruments or equipment.
Ensure cable management and potentially terminate Cat 6 using T568B color code standard.
Check electrical connections are properly connected, fixed and secured.
Analyze and resolve technical issues related to VMS end points.
Conduct close-out procedures to include service validation and test plan with and without customer, system acceptance with customer, and take photos of completed work.
Provide training to the customer, on-site, on the VMS.
Act as the primary liaison for customers while at the garrison ensuring exceptional customer satisfaction.
Ensure project stays on schedule.
Conduct administrative duties such as providing daily status reporting to project lead, timekeeping, and expense reporting according to policies and procedures and within a timely manner.
Lead and direct the work of others.
Mentor, teach skills, and provide direction to mid-level technician(s).
Follow documented standard procedures/instructions to setup/install and configure the VMS to establish best practices.
Gather and maintain specified records of engineering data such as tests, drawings, etc., and verifying that test data meets acceptance criteria.
Act as the primary liaison with the customer while on-side ensuring exceptional customer satisfaction and service delivery.
Adhere to safety standards and always follow all OSHA and safety rules.

Benefits

Medical, dental, and vision insurance
Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
401(k) plan that includes employer matching funds
Tuition reimbursement program
Life insurance and disability coverage
Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Employee Assistance Plan that includes counseling conditions

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