Engineering Tech 3 (FT)

Grand Traverse Resort and Spa•Acme, MI

12h

About The Position

Resort Maintenance Technicians perform routine and preventative maintenance to maintain the physical integrity of Grand Traverse Resort and Spa. The position will conduct building repairs and are responsible for cleanliness and upkeep of property buildings, offices, guest rooms, pools, facilities, equipment, & various utility systems. Maintenance Technicians complete work orders and provide quick responses, follow-through and excellent customer service to guests, residents, members, and departmental areas within the resort. Technicians report to and take directions from the engineering management team which includes Engineering Supervisors, Assistant Director of Engineering, and the Director of Engineering. In this position, you will have an opportunity to gain experience and develop the needed skills to become a Tech II.

Requirements

18 years of age and have a High School diploma or GED
Valid Michigan driver’s license and insurable through GTRS insurance policy
Experience working with computer work order systems and Microsoft operating systems
Ability to obtain Certified Pool Operator (CPO) certification within the first year of employment, if necessary
A general knowledge of plumbing, refrigeration, H.V.A.C. and electrical is required
Knowledge of machines and tools, including their designs, uses, repair, and maintenance
Provide and receive feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behaviors
Team oriented with strong interpersonal skills, able to motivate others through work habits and set a good example
Possess effective time management skills when completing assigned tasks
Ability to identify complex problems, evaluate options, and implement solutions
Possess excellent customer service and communication skills, both written and verbal; communicating information and ideas in speaking so that others will understand
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Motivated with a positive attitude and perform effectively under high pressure/volume
Attention to detail is expected and required
Must be able to work from 12 ft ladder and/or from personnel lift up to 35 feet
Utilize power tools, hand tools, electrical tools and wiring
Ability to quickly move arms, hands, and fingers to grasp; manipulate and assemble objects, walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, crawl, or stand for long periods of time
Capable of lifting up to 40 lbs
Ability to comprehend and follow directions
Effectively handle stressful and difficult situations/interactions while remaining focused and professional
Ability to see objects at close range and at a distance
Perform complex or varied tasks under deadlines and tight schedules
Ability to work productively under strict time restraints with variable deadlines; last minute requests and changes will occur at any time
Ability to maintain eye contact and engage with internal and external guests in a courteous and professional manner

Responsibilities

Respond to any maintenance requests, assess the problem, and repair or refer the situation on to a supervisor for further action in a timely manner
Perform basic preventative maintenance on assigned equipment, clean and repair messy areas, loose wallpaper, torn carpet, missing ceiling tiles, leaks, etc
Perform minor repairs on electrical, gas fired equipment and a variety of appliances
Handle minor plumbing problems such as clogged drains, backed up toilets, etc
Change light bulbs and ceiling tiles using ladders or personnel lift
Respond to mysterious odors and other safety concerns
Distribute 50lbs bags of salt to the water softener(s) in the hotel/tower complex
Unload and distribute inventory throughout the entire property
Implement electrical setups for large and small groups
Assist as part of the First Response team during emergencies
Be responsible for the condition of all facility assigned tools and equipment including vehicles
Repairs to meet all state and local codes and be performed in a workmanship like manner
Respond to mobile radio requests using professional radio etiquette. Be responsible for the condition of personally assigned mobile radio
Maintain open line of communication with supervisor
Maintain superior working relations with internal and external customers while providing a memorable experience
Ensure personal accountability for all work duties, assignments, and performance expectations
Lead by example by displaying a readiness to respond positively to instruction and procedures
Provide and receive feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behaviors
Ensure work is completed in a safe manner, conscious of standard operating procedures, and use of personal protective equipment
Adhere to uniform and personal appearance standards set forth by the Employee Handbook
Exemplify and model GTRS Core Values
Adhere to and ensure employee accountability for GTRS policies, procedures, and standards
Comply with all workplace health and safety operating and reporting procedures including OSHA and MIOSHA
All other duties as assigned