Engineering Team Lead, Training

Ada

4d•Remote

About The Position

As the Team Lead overseeing our Training team, you will lead a group of 5-8 talented engineers in collaboration with internal and external stakeholders, Product Managers, Machine Learning Scientists, and Designers to execute Ada’s ambitious roadmap. You’ll play a pivotal role in fostering a high-performing team that is focused on helping customers rapidly configure and refine their customer service AI Agent. Ada’s founding mission was built around making powerful technology easy for non-technical customer support teams to use, a mission that the Training team helps lead today. Consider these questions: How can I get my AI Agent ready to launch as soon as possible? What is the easiest and most effective way to give my AI Agent feedback? How can the experience of managing an AI Agent be made simple? These are all areas of focus for the Training team. You will be directly responsible for overseeing AI projects and will be expected to develop a proficient understanding of Ada’s technologies. About You Are customer-obsessed deeply committed to delivering exceptional user experiences. Excited to work with LLMs and AI technologies Proven ability to leverage AI (Claude, OpenAI) to optimize workflows and scale team productivity. Possess a strong product engineering mindset and a strong sense of prioritization and striking the right balance between delivery speed and high technical quality

Requirements

Are customer-obsessed deeply committed to delivering exceptional user experiences.
Excited to work with LLMs and AI technologies
Proven ability to leverage AI (Claude, OpenAI) to optimize workflows and scale team productivity.
Possess a strong product engineering mindset and a strong sense of prioritization and striking the right balance between delivery speed and high technical quality

Responsibilities

Manage and support a team of 5-8 engineers.
Conduct regular 1:1s to align on goals, challenges, and feedback.
Act as a coach and sponsor, amplifying your team’s voice and celebrating successes.
Foster a collaborative and high-performing team culture, ensuring individual and team growth.
Collaborate with Product Management and stakeholders to define and prioritize roadmaps.
Support the team in prioritizing, planning, and managing upcoming work items
Proactively identify and mitigate risks while ensuring timely delivery of high-quality outcomes.
Champion observability, data-driven decision-making, and a culture of continuous improvement.
Conduct Root Cause Analyses to address technology or process inefficiencies.
Ensure that high priority bugs are being addressed in a timely manner
Identify inefficiencies in the team's development process and resolve them, or escalate them
Be supportive to stakeholders outside Engineering upon inquiries
Understand the staffing needs of the team and ensure it is set up for success
Identify and recruit top talent, ensuring a fair and inclusive hiring process.
Help improve the hiring process and remove systemic bias
Evolve Ada’s engineering organization by improving processes and addressing competency gaps.
Partner with cross-functional teams (Product, Design, etc.) to form a high-performing trifecta.
Balance delivery of immediate goals with long-term technical and organizational strategies.

Benefits

Unlimited Vacation: Recharge when you need to.
Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
Employee & Family Assistance Plan: Resources to support you and your loved ones.
Flexible Work Schedule: Balance your work and personal life.
Remote-First, In-Person Friendly: Options to work from home or at our local hub.
Learning & Development Budget: Invest in your long-term growth goals and skills.
Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
Hands-On with LLMs: Enhance your expertise in leveraging large language models.
A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.