Engineering Systems Specialist

Encore Aerospace•Huntington Beach, CA

45d

About The Position

An engineering systems specialist is responsible for the usage expansion and support of Windchill PLM and CATIA CAD tools for the organization. They will ensure that Boeing Encore Interiors Aerospace's day to day functionality are reliable and efficient for Boeing Encore Interiors users. This role will work closely with the IT Director on the expansion of the tool sets as well as with the Engineering department leads to ensure performance targets for the systems are understood and being met.

Requirements

Bachelor's Degree in Programming, Computer Science or related field
3+ years' experience in Windchill PLM Administration and Support
1+ years' experience as end user
Experience providing CAD systems support
Experience in analysis, implementation, and evaluation of PLM systems
Experience in technical documentation
Experience in end user support or customer support
Sound understanding of PLM systems preferably Windchill
Sound understanding of CAD systems preferably CATIA
Outstanding communication skills
Attention to detail
Communicate clearly and effectively in English, both verbally and in writing
Must be authorized to work in the United States

Nice To Haves

End user support
Technical Documentation
PTC Windchill administration
Dassault Systemes administration

Responsibilities

Work within support ticket system to troubleshoot open end user issues as Tier1/2 support focal point on a daily basis
Communicate daily with Boeing Encore Interiors end users on status and progress of open support issues and projects
Communicate and follow up with Boeing Encore Interiors software partners on open Tier 3 and above support issues
Follow established engineering systems project plan to expand deployment and usage of Windchill PLM
For example, work on the day to day roll out of engineering standards for Windchill usage
For example, deploy new search reports that meet requirements specific to end user needs
For example, update and/or modify Workflows specific to process needs
Follow established engineering systems project plan to expand deployment and usage of CATIA CAD
For example, work on the day to day roll out of engineering standards for CATIA usage
For example, deploy new drafting standards that meet requirements specific to end user needs
Capture and document support projects from end users and add to Engineering systems project list
Capture and document support tickets from end users and add to Engineering systems support ticket system