Engineering Supervisor - 1st Shift - NAIC2

World Wide Technology Healthcare Solutions • Edwardsville, IL

1d • $86,000 - $107,000 • Onsite

About The Position

Work with internal partners and customers to provide qualified staff for our North American Integration Center (NAIC) services engagements. Additionally, the supervisor will be responsible for developing a strategy and plan to handle future growth in the various technical verticals through resource capacity planning, training, and process improvement. The successful supervisor will also provide leadership, mentorship, and guidance to the direct reports within the engineering department as they execute their assigned engagements.

Requirements

• Bachelor degree in information technology or engineering preferred.
• 3 years progressive experience in a related field.
• Experience with planning, designing, and executing network hardware and software infrastructure
• Understanding infrastructure configurations according to vendor and industry best practices and standards
• Familiarity with Local and Wide Area Networks and Data Communications
• Understanding of server platforms
• Resolves issues by diagnosing problems, determining possible resolutions and implementing effective solutions.
• Demonstrates the discipline of planning, organizing and managing resources and activities to achieve specified outcomes within a clearly defined timeframe and standards.
• Identifies documentation needs and develops technical reference documentation in accordance with standards and styles.
• Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate.
• Serves in a “player coach” role by managing, reviewing and conducting the day-to-day work in a specific technical domain area; applies domain knowledge to develop solutions to problems.
• Leverages technical knowledge of products to meet customer needs and understands market segments as well as market data trends.
• Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly.
• This role includes assignment of work for specific WWT customers. Some customers have specific on-boarding requirements, including background check and drug testing requirements that go beyond WWT’s requirements. Ability to meet these requirements may be necessary for continued employment, depending on needs of the department.

Nice To Haves

• Familiarity with network design fundamentals, and initial setup and configuration tasks associated with common OEMs such as Cisco, Juniper, etc. is desired
• 2 years of hands-on experience configuring and troubleshooting issues on a Cisco network preferred.

Responsibilities

• Identify and deploy the technical skill sets, resource levels and systems to deliver projects, including the engagement of external resources as required
• Perform resource capacity planning for the pipeline of engineering engagements
• Coach and mentor engineering staff on best practices and ensure staff is qualified and adequately trained.
• Serve as the engineering escalation path for Program Management, PS, and Sales support teams
• Facilitate a fair and effective hiring process as required
• Evaluate processes and recommend changes to drive higher quality and greater efficiency & resource capacity and utilization
• Help meet forecast demands through effective scheduling and assignment of employees.
• Ensure achievement of Customer requirements through effective solution execution
• Ensure that team members follow defined manufacturing procedures and comply with quality requirements
• Provide input to drive business decisions around headcount, expenses, and overtime in order to perform appropriate cost scaling.
• Complete performance evaluations and employee assessments to include individual development plans, short term goals and long-term goals.
• Conforms with quality control audits and coordinates corrective actions as needed.
• Exercises sound judgment ensuring that SLA's and KPI targets are worked towards and met by monitoring daily, weekly and monthly departmental goals
• Research customer impacting issues at a level to be able to provide root cause and corrective action.
• Work positively with support functions to fully define the processes/procedures/controls relevant to team activities.
• Provide support and input to continuous improvement activities within the team
• Effectively collaborates with cross functional teams to escalate issue resolution, share service status, and other instances as required by the business and daily goals.
• Liaise and communicate with other departments and ensure an effective interface is maintained
• Engaged fully with enabling policy, process, Standards and Governance

Benefits

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees