Engineering Supervisor - 1st Shift - NAIC5

World Wide Technology • Edwardsville, IL

115d • $82,000 - $102,500

About The Position

The Engineering Supervisor at World Wide Technology (WWT) will work with internal partners and customers to provide qualified staff for our North American Integration Center (NAIC) services engagements. The supervisor will be responsible for developing a strategy and plan to handle future growth in various technical verticals through resource capacity planning, training, and process improvement. The successful supervisor will also provide leadership, mentorship, and guidance to the direct reports within the engineering department as they execute their assigned engagements.

Requirements

• Bachelor's degree in Telecommunications, Electrical Engineering, Electronics, or a related field.
• Relevant certifications (e.g., PMP, CCNA/CCNP, or equivalent) are a strong advantage.
• Minimum 3-5 years of experience in telecom engineering or technical project management.
• A minimum of 5 years progressive experience in a related field required.
• A combination of education, training and experience may be considered in lieu of a degree.
• Demonstrated success in establishing and nurturing strong relationships with OEMs (Original Equipment Manufacturers) and key customers.
• Experience with planning, designing, and executing network hardware and software infrastructure.
• Understanding infrastructure configurations according to vendor and industry best practices and standards.
• Familiarity with Local and Wide Area (cell sites) Networks and Data Communications.
• Familiarity with local and international telecom regulations and compliance standards.

Nice To Haves

• Strong understanding of telecom systems, network architecture, and transmission technologies.
• Proficiency in project management tools (e.g., MS Project, Primavera, Smartsheets, or similar).
• Familiarity with AutoCAD, GIS tools, and telecom design software.
• Knowledge of industry standards (e.g., ITU, IEEE, ANSI, ISO).
• Ability to prepare and interpret technical documentation, reports, and project plans.
• Resolves issues by diagnosing problems, determining possible resolutions and implementing effective solutions.
• Demonstrates the discipline of planning, organizing and managing resources and activities to achieve specified outcomes within a clearly defined timeframe and standards.
• Identifies documentation needs and develops technical reference documentation in accordance with standards and styles.
• Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate.
• Serves in a 'player coach' role by managing, reviewing and conducting the day-to-day work in a specific technical domain area.
• Leverages technical knowledge of products to meet customer needs and understands market segments as well as market data trends.
• Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly.

Responsibilities

• Identify and deploy the technical skill sets, resource levels and systems to deliver projects, including the engagement of external resources as required.
• Partner with customer stakeholders to align solutions with business objectives and enhance service delivery through structured meetings and communication.
• Perform resource capacity planning for the pipeline of engineering engagements.
• Coach and mentor engineering staff on best practices and ensure staff is qualified and adequately trained.
• Serve as the engineering escalation path for Program Management, PS, and Sales support teams.
• Facilitate a fair and effective hiring process as required.
• Evaluate processes and recommend changes to drive higher quality and greater efficiency & resource capacity and utilization.
• Help meet forecast demands through effective scheduling and assignment of employees.
• Ensure achievement of Customer requirements through effective solution execution.
• Ensure that team members follow defined manufacturing procedures and comply with quality requirements.
• Provide input to drive business decisions around headcount, expenses, and overtime in order to perform appropriate cost scaling.
• Complete performance evaluations and employee assessments to include individual development plans, short term goals and long-term goals.
• Conform with quality control audits and coordinate corrective actions as needed.
• Exercise sound judgment ensuring that SLA's and KPI targets are worked towards and met by monitoring daily, weekly and monthly departmental goals.
• Research customer impacting issues at a level to be able to provide root cause and corrective action.
• Work positively with support functions to fully define the processes/procedures/controls relevant to team activities.
• Provide support and input to continuous improvement activities within the team.
• Effectively collaborate with cross functional teams to escalate issue resolution, share service status, and other instances as required by the business and daily goals.
• Liaise and communicate with other departments and ensure an effective interface is maintained.
• Engage fully with enabling policy, process, Standards and Governance.

Benefits

• Health, Dental, and Vision Care.
• Onsite Health Centers.
• Employee Assistance Program.
• Wellness program.
• Competitive pay.
• Profit Sharing.
• 401k Plan with Company Matching.
• Life and Disability Insurance.
• Tuition Reimbursement.
• PTO & Holidays.
• Parental Leave.
• Sick Leave.
• Military Leave.
• Bereavement.
• Nursing Mothers Benefits.
• Voluntary Legal.
• Pet Insurance.
• Employee Discount Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Wholesale Trade Agents and Brokers
• Education Level: Bachelor's degree