Engineering Services Manager - REMOTE

Jobgether•Iowa, IA

19h•Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Engineering Services Manager - REMOTE. This role is pivotal as it oversees the services team within a designated geographical region, focusing on implementation, presales, and team management. The successful candidate will drive sales and enhance engineering growth while ensuring high customer satisfaction through timely responses to service escalations. Additionally, this position promotes a supportive environment for team members, aiming to achieve excellent engagement and performance results.

Requirements

5+ years of experience in a technical field.
Experience in designing and architecting network or systems-based solutions.
Bachelor’s Degree or equivalent experience.
One or more relevant certifications such as CCNP, CCDP, CCIE, ACMP, among others.
Familiarity with Cisco, HPE, and Dell server technologies.
Strong leadership skills with the ability to motivate and guide others.
Excellent decision-making and problem-solving abilities.
Detail-oriented and organized approach to managing tasks and responsibilities.

Responsibilities

Respond to service escalations promptly and make final deployment decisions to meet customer demands.
Act as a liaison between Sales and Service teams to drive the customer pipeline.
Create an enabling environment for team members, focusing on support and resources.
Monitor and minimize engineering hours written off annually to less than 2%.
Establish and maintain standard operating procedures and documentation for engineering teams.
Manage required certifications for vendor partnerships and team continuing education.
Align training and professional development to support team members and reduce travel.
Participate in the interview process and provide insights on hiring decisions.
Develop career plans and education goals for engineers, including mentoring roles.
Participate in leadership calls to forecast team skill set and recruiting needs.
Engage in regional sales calls to stay ahead of upcoming projects and requirements.
Ensure proper standardized use of company systems and procedures.
Facilitate communication between Human Resources and Engineering supervisors on team dynamics.
Compile and deliver performance reviews to ensure continued growth of engineering goals.
Maintain technical certifications relevant to expertise.