Engineering Services Dispatcher (Anchorage)

ENSTAR Natural Gas Company•Anchorage, AK

About The Position

ENSTAR is on a mission to deliver safe and reliable natural gas to Alaskans. If you share our passion for these values and are eager to make a meaningful impact, we invite you to join our dedicated team. What You Will Do: As an Engineering Services Dispatcher, you will play an essential role within our Engineering department, reporting to the Supervisor of Engineering Services. Your responsibilities will include, but are not limited to: Efficiently schedule and dispatch line locates, Aerial Pipeline Reports, leak investigations, and corrosion work orders using the work management system KloudGin. This includes continuous collaboration with line locators, leak surveyors, cathodic protection technicians and several other operations departments in Anchorage and branch offices located in other regions of the system. Serve as the primary trainer and administrative liaison for the Company, troubleshooting KloudGin system, and facilitating communication with vendors and staff to resolve issues. Provide field crews with guidance and ensure work orders are correctly dispatched and executed. Communicate with the flight service provider to ensure that aerial pipeline inspections completed as required. Manage and dispatch aerial patrols for Anchorage and Mat-Valley, maintaining comprehensive documentation for regulatory audits and compliance. Respond urgently to emergency locate requests, interpreting instructions and dispatching the appropriate personnel to address critical situations. Leverage historical pipeline data to ensure accurate crew assignments and effective work area coverage. Review and coordinate on-hold and site-meet locate tickets, liaising with contractors and assigning tasks as needed. Review completed line locate tasks and ensure the correct documentation is recorded, and videos are attached. Maintain direct communication with the Alaska Digline 811 call center when issues occur, on tickets and support for all divisions. Support line locater and operation technician teams making decisions to maintain workflow and operational continuity. Assist in scheduling and assigning standby requests for transmission-pressure and distribution pressure jobs to qualified line locators. Review and understand as-builts, knowing how to interpret and communicate pipeline system data to field personnel, customers, and contractors. Assist in developing and maintaining as-built documentation and distribution logs for accurate pipeline records. Research and relay critical pipeline information, such as tie-down information, valve information, and completion report data, to support various field departments during intricate locate activities. Ensure compliance with safety standards and regulations. Assist in emergency response situations as needed. Communicate effectively with team members and customers. Interaction with the public: Interact with the public and customers in a polite and professional manner.

Requirements

Thorough knowledge of Company's Standard operating procedures
Outstanding verbal and written communication skills for effective internal and external interactions.
Experience in dispatching and multitasking within a dynamic work environment.
Proficiency in Microsoft Office Suite, excel and ability to quickly master specialized software such as KloudGin.
Superior organizational ability, attention to detail, and competence in managing multiple priorities under pressure.
Self-driven with the capacity to work independently and make sound decisions with minimal supervision.
Advanced professional and technical writing skills; strong commitment to accurate record-keeping and documentation.

Nice To Haves

High school diploma or equivalent; technical training in gas utility systems preferred.
Minimum 2 years of experience in dispatching, utility operations, or related field.
Excellent communication and interpersonal skills.
Proficiency in Line Locating standards and company practices.
Ability to work independently and as part of a team.
Knowledge of gas utility systems and safety regulations.
Strong attention to detail and problem-solving skills.
Valid driver's license and clean driving record.

Responsibilities

Efficiently schedule and dispatch line locates, Aerial Pipeline Reports, leak investigations, and corrosion work orders using the work management system KloudGin.
Serve as the primary trainer and administrative liaison for the Company, troubleshooting KloudGin system, and facilitating communication with vendors and staff to resolve issues.
Provide field crews with guidance and ensure work orders are correctly dispatched and executed.
Communicate with the flight service provider to ensure that aerial pipeline inspections completed as required.
Manage and dispatch aerial patrols for Anchorage and Mat-Valley, maintaining comprehensive documentation for regulatory audits and compliance.
Respond urgently to emergency locate requests, interpreting instructions and dispatching the appropriate personnel to address critical situations.
Leverage historical pipeline data to ensure accurate crew assignments and effective work area coverage.
Review and coordinate on-hold and site-meet locate tickets, liaising with contractors and assigning tasks as needed.
Review completed line locate tasks and ensure the correct documentation is recorded, and videos are attached.
Maintain direct communication with the Alaska Digline 811 call center when issues occur, on tickets and support for all divisions.
Support line locater and operation technician teams making decisions to maintain workflow and operational continuity.
Assist in scheduling and assigning standby requests for transmission-pressure and distribution pressure jobs to qualified line locators.
Review and understand as-builts, knowing how to interpret and communicate pipeline system data to field personnel, customers, and contractors.
Assist in developing and maintaining as-built documentation and distribution logs for accurate pipeline records.
Research and relay critical pipeline information, such as tie-down information, valve information, and completion report data, to support various field departments during intricate locate activities.
Ensure compliance with safety standards and regulations.
Assist in emergency response situations as needed.
Communicate effectively with team members and customers.
Interact with the public and customers in a polite and professional manner.