Engineering Service Technician
About The Position
Professional Packaging Systems (Pro Pac) is looking for individuals who have a strong professional ethic, are passionate about innovating for positive change, and are collaborative team players. We have been in business for over 50 years. Our success is due to a culture created by our founder that embodies these principles: Our employees are our most important asset, we stand by our word, and our customer’s needs are our number one priority. If you are looking for a career where you make a difference with over 1,000 team players, please read on. Engineering Service Technician Pay: $36.00-$40.00/hr Job Summary: The Engineering Service Technician represents the company in delivering packaging machine installations, maintenance, and optimization services, including electrical work. Equipment types include conveyors, palletizers, baggers, case packers, case erectors, form-fill-seal machines (horizontal and vertical), shrink tunnels, stretch wrappers, and print-registered film wrappers. This role supports both semi-automated and fully automated/robotic systems. Additional responsibilities include research, prototype development, product inspections, and customer support. A positive attitude and strong customer service orientation are essential.
Requirements
- Strong multi-disciplinary troubleshooting skills (electrical, mechanical, controls).
- In-depth knowledge of high-voltage systems (480V 3-phase, 220V, 110V).
- Proficiency with PLCs and field components (photo eyes, proximity sensors, encoders, timers).
- Experience with servo motors, drives, and variable frequency drives (VFDs).
- Basic understanding of control logic (e.g., ladder logic, function block diagrams).
- Familiarity with machine timing systems and encoder synchronization.
- Ability to assess and prioritize repair needs effectively.
- Proven ability to respond to service calls with urgency and professionalism.
- Strong commitment to safety and adherence to industrial best practices.
- Proficient with Microsoft Office and basic computer-based documentation tools.
- Valid driver’s license and ability to travel up to 50%, including weekends and overnight stays.
- Possession and maintenance of appropriate personal hand tools.
- High school diploma required.
- Minimum 5 years’ experience in troubleshooting, repair, and maintenance of industrial or packaging equipment.
- Fluency in English (written, spoken, and reading comprehension) required.
Nice To Haves
- College education is a plus.
- Spanish language skills (written and verbal) are a plus.
Responsibilities
- Install, commission, and configure packaging machinery and systems.
- Perform scheduled and emergency maintenance and repairs on a wide range of equipment.
- Troubleshoot mechanical, electrical, pneumatic, and control system issues.
- Provide on-site and remote technical support to customers and internal teams.
- Interpret mechanical drawings, electrical schematics, and technical manuals.
- Document service activities, parts usage, and customer interactions accurately.
- Train customer personnel on equipment operation and maintenance.
- Collaborate with engineering and sales teams to resolve technical issues and enhance service quality.
- Travel to customer sites as required, including overnight travel.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
