Engineering Service Specialist
About The Position
We’re seeking an Engineering Services Specialist, an entry‑level technical role supporting STI’s customers and internal teams with product expertise, system recommendations, and construction‑related technical guidance. Ideal for recent graduates in engineering or architecture, this role provides a strong foundation in building construction, applied engineering, and STI’s product systems. The role is based in Somerville, NJ (Corporate Headquarters), with hands‑on training that includes observing fire tests, working directly with engineers, and developing a practical technical understanding. You’ll collaborate with Engineering Services Engineers, subject‑matter experts, and the AutoCAD team to support customers, interpret drawings, and provide accurate technical solutions. As you develop in the role, you’ll gain the technical knowledge needed to successfully prepare for the UL Technical Evaluation Developer Program (UL‑TEDP) exam. This position offers a clear promotion path into engineering roles as technical competency is demonstrated.
Requirements
- Bachelor’s degree in engineering (Mechanical, Civil, Fire Protection, etc.), Architecture, or a closely related technical discipline
- Proficiency in AutoCAD (2D required).
- Ability to interpret architectural and engineering drawings.
- Foundational knowledge of construction methods; firestopping familiarity is a plus.
- Proficiency with MS Office and comfort learning internal software tools.
- Excellent verbal and written communication skills.
- Customer-focused with strong analytical thinking and problem-solving ability.
- Ability to handle multiple inquiries efficiently in a fast-paced environment.
Responsibilities
- Provide high-quality technical assistance via phone, email, and chat to contractors, architects, engineers, code officials, and distributors.
- Assist users in selecting appropriate STI products and systems for job conditions.
- Interpret building plans, specifications, and field drawings to guide proper installation and product use.
- Use AutoCAD to create, review, and interpret drawings, details, and system‐specific solutions.
- Document all inquiries, recommendations, and resolutions in accordance with Engineering Services procedures.
- Cross-reference STI products to competitive offerings, ensuring accurate substitution guidance and maintaining STI’s position as the subject matter authority.
- Maintain updated knowledge of competitor systems, listings, test methods, and field use requirements.
- Liaise with STI chemists, engineers, product managers, and sales personnel to resolve complex inquiries, clarify product behavior, or develop nonstandard solutions.
- Support interdepartmental initiatives where product performance, material compatibility, or system design expertise is required.
- Communicate clearly, confidently, and professionally with diverse stakeholders across the construction ecosystem.
- Represent STI’s engineering culture of accuracy, safety, and customer-first service.
Benefits
- Paid Time Off – Company Paid Holidays, Vacation and Sick time to use when it works best for you.
- Medical, Dental & Vision Insurance – Comprehensive coverage to keep you and your family healthy.
- 401(k) Retirement Plan – Build your financial future with our 401(k) program, including employer contributions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
251-500 employees
