About The Position

Apple's SAP Global Systems organization within IS&T has an opening for EPM to participate in and drive initiatives supporting Customer Service Management business areas. We are looking for a highly motivated, creative and hands-on project manager to join our team. Want to be challenged to think creatively? Ready to be part of a team that makes a difference? Apple’s IS&T manages key business and technical infrastructure at Apple -- how online orders are placed, customer experience with technology in our retail stores, reseller sales and services, network capacity needs around the world and much more.

Requirements

  • 6 years of SAP configuration experience in service management.
  • 6 years of experience in service or order management business processes.
  • 6 years of experience in SAP SM-SD or SD-FI business process integration.
  • Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent years of work experience.

Nice To Haves

  • Experience in leading cross functional global teams on complex projects.
  • Knowledge of ABAP/4 development code reading and debugging.
  • Familiarity with SAP technologies such as Business Rules framework, Enterprise Portal, iOS, UI5, Fiori, or Business Technology Platform.
  • Experience with B2B systems integration with business partners outside of Apple such as 3rd party logistics partners, repair depots, authorized service providers and insurance partners.

Responsibilities

  • Work closely with business teams to understand their specific needs.
  • Recommend scalable solutions for meeting business needs.
  • Implement global solutions efficiently within pre-determined resources, budget, and timeline.
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