Engineering Project Coordinator

City of Charlotte

79d • $75,471 - $94,339

About The Position

The Quality Assurance Engineer plans, organizes, administers, and evaluates QA programs and processes for the Charlotte Area Transit System. The role involves implementing the CATS Quality Management System within Operations, scheduling and performing audits and/or inspections of internal activities, consultants, contractors, and suppliers, and providing Quality Assurance support for state-of-good repair projects. The engineer will work with CATS Management and all levels of CATS staff, consultant staff representatives, contractors and suppliers, and other organizations retained to implement transit capital projects and programs. The position also requires solving process problems and implementing process improvements.

Requirements

• Bachelor's Degree
• One year of experience
• In-depth understanding of quality assurance and quality control principles, including internal and external auditing practices
• Familiarity with root cause analysis methodologies and corrective/preventive action processes
• Strong knowledge of statistical analysis tools and their application in quality improvement initiatives
• Working knowledge of document control systems, quality documentation standards, and regulatory compliance
• Understanding of operations and maintenance procedures, particularly in industrial or transportation environments
• Awareness of Safety Management Systems (SMS) and their integration with quality programs

Nice To Haves

• Proficient in conducting quality audits, evaluating Quality Plan effectiveness, and identifying areas for improvement
• Skilled in investigating quality complaints, analyzing audit findings, and implementing corrective actions
• Ability to facilitate continuous improvement initiatives, including lessons learned and process optimization
• Competent in developing and maintaining QA procedures, including calibration management and equipment verification
• Strong interpersonal and communication skills for effective collaboration with contractors, consultants, and internal teams
• Capable of organizing and delivering QA training sessions to enhance team competence and compliance

Responsibilities

• Perform internal and external quality audits
• Monitor and evaluate Quality Plan implementation and effectiveness
• Investigate quality complaints, audit findings, and review action taken to eliminate the causes of such complaints
• Support failure investigations, using root cause analysis tools, and proposing/implementing corrective actions
• Promote use of statistical analysis for determination of improvements
• Drive for continuous improvement
• Facilitate personnel to find root causes of issues and translate them into lessons learned
• Enable competence leads/owners to translate lessons learned into guidelines, operations/maintenance rules, or process improvements
• Assist in the development of quality assurance procedures
• Ensure documented processes for operations and maintenance are reviewed periodically
• Assist in administration of document management system, including distribution and control of quality documents
• Interact with contractors/suppliers on quality assurance/quality control activities and review their hardware and reports
• Consult and work with operations staff to establish QA requirements for startup activities including overhauls, testing, training, and commissioning requirements
• Ensure that consultant and contractor Quality Plans are in place, being followed, and meeting contract requirements
• Review/prepare reports concerning the results of investigations, repairs, nonconformances and corrective actions
• Chair Rail Operations Change Control Board committee; serve on various committees including Safety and Security Review committee to provide guidance related to QA issues
• Develops and maintains quality control programs and processes; tool calibration management, verify equipment is calibrated as required and calibrations are documented in accordance with requirements
• Coordinate with safety management and personnel to assist in Safety Management System implementation
• Identify and assess the QA requirements for equipment maintenance
• Observe routine activities to assure compliance with established procedures
• Organize and conduct QA training sessions
• Perform other duties as assigned

Benefits

• Comprehensive benefits package
• Drug and alcohol-free workplace
• Equal Opportunity Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees