Engineering Operations Support

UJET

4h•$125,000 - $150,000

About The Position

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world. Learn more at www.ujet.cx. Opportunity We are seeking a highly organized, technically fluent, and driven individual to support the CTO and the engineering leadership team. This role will function as a “right hand” to the CTO - managing key programs and operational initiatives, aligning and tracking engineering OKRs, coordinating across teams, and stepping in to represent the CTO when needed. The ideal person is capable of balancing strategic thinking, program management, and hands-on support while communicating effectively with both technical and non-technical stakeholders.

Requirements

3–7 years of relevant experience in engineering operations, program or project management, technical program management, or technical support roles; ideally within a SaaS or software company.
Experience working with engineering teams (e.g., dev, ops, SRE, product) - even if not as an engineer.
Familiarity with OKR frameworks, agile methodologies, project management tools (JIRA, Asana, Trello, etc.).
Strong written and verbal communication; stakeholder management; cross-functional coordination.
Bachelor’s degree (preferably in Computer Science, Engineering, Business, or related field) - or equivalent practical experience.

Nice To Haves

Technical fluency - Enough understanding of software engineering, SaaS architecture, infrastructure, dev ops, or product development to meaningfully engage with engineering leads.
Strong organizational & operational discipline - Comfortable owning operational rhythm (meetings, OKRs, metrics), project plans, follow-ups, and documentation.
Excellent communication skills - Able to translate between technical and non-technical stakeholders; clear, concise, and persuasive in writing and verbal communication.
Proactive and resourceful - Anticipates needs, identifies gaps, takes ownership without needing step-by-step direction, and operates with integrity.
Program / project management mindset - Comfortable managing multiple concurrent initiatives, handling competing priorities, dependencies, and tradeoffs.
Collaborative and diplomatic - Works well with various levels of the organization, builds rapport, fosters alignment, and resolves conflicts.
Adaptable and resilient - Thrives in a fast-paced, dynamic SaaS environment; able to handle shifting priorities and ambiguity.
Discreet and trustworthy - Will often handle sensitive and executive-level information; must operate with high confidentiality and judgment.

Responsibilities

Core focus on driving efficiencies through developing financial and operational metrics, monitoring results and analyzing trends to develop impactful insights, and ultimately create reporting for executive leadership and other key stakeholders
Support our financial planning & analysis processes; inclusive of our monthly close & quarterly financial forecasting cycles, and partnering closely with accounting to ensure entries are properly booked
Collaborate with analytical functions such Engineering, Product, Sales Operations, Marketing, & others on strategic initiatives like pricing analysis, improving pipelines efficiencies, and go-to-market strategy
Develop and foster relationships cross functionally with all aspects of the business in order to improve corporate financial practice, implement and drive new processes, and improve business strategy